How to send Messages to fleet from Fleet Dashboard

    Audience Fleet Admins, Fleet Managers
    Applies To Fleet Dashboard > Messages

     

    Introduction

    Motive’s messaging feature enables Fleet Admins and Managers to stay in touch with their fleet and keep them up-to-date.

     

    Steps: Send messages from the Fleet Dashboard

    1. Log into Fleet Dashboard and click on Messages in the left-hand side menu.

    2. Click on Create Message icon and select either Chat or Broadcast to start a new conversation. Both of these options can be used to send messages to drivers or fleet managers.

    Note: To learn more about the different benefits of starting a New Chat Message or Broadcast, read more here.

    message_fleet.png

    3. Next, select the Drivers, Fleet Users, and/or Groups you want to send a message to, and select Start. You can send messages to single or multiple individuals.

    message_fleet1.png

    Note: Replies to a New Chat Message will be seen by everyone from the first message sent. Replies to a Broadcast Message will be included in a private conversation between the user that sent the broadcast message and the user that replies.

    4. Write your message into the text box and press the Send button on the right side of the text box.

    message_fleet2.png

    5. When the recipient has read the message, a double green check mark will appear next to your message.

    message_fleet3.png

    6. When someone sends a message, a red notification icon will appear on the Messages tab in the left-hand side menu. Additionally, drivers have the option to send pictures and locations as well.

    message_fleet4.png

    7. If your driver sends you a picture that you would like to save, click on the photo to access the Download option.

    message_fleet5.png

    8. Filters can be applied to narrow down the message inbox to only Unread or Broadcast Messages.

    message_fleet6.png

     


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