How to get Live images from dashcams using the Fleet App

    Audience Fleet Managers
    Applies To Fleet App



    Fleet Managers can now request and view live images from Smart Dashcam or AI Dashcam on the vehicle details screen from the Fleet App. Regardless of the dashcam model, the camera has to be mounted inside the vehicle and connected. 


    Note: The ability to fetch & view live images is supported on version 1.6 and onwards of the Fleet App. 


    If you want automatic trip image updates on the vehicle details screen, enable the trip image settings from the Admin panel on the Fleet Dashboard. Doing so will automatically take images from the dashcam at each engine start/stop event and every hour in between.


    Note: The image will not be uploaded if the Vehicle Gateway is disconnected.

    Steps: Getting Live images from Dashcams using the Fleet App

    1. On the Fleet App home screen, select or search for the vehicle you want to view or request a live image of.

    2. This opens the details of the selected vehicle. If the Dashcam is installed properly, the most recent image with a timestamp of when it was uploaded displays on the Dashcam card. This image is either from a live image request or from trip images. If a dual-facing dashcam is installed, both road-facing and driver-facing images display here.


    3. To request a new live image, click Refresh on the Dashcam card's top-right corner.  

    Once the request has been made, the image timestamp changes to Updating Images in the top-right corner. 


    4. If the Vehicle Gateway is not updated to the most recent firmware version, the app will not display any image until it is updated.



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