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Driver App shows “Unidentified Driving”
Symptoms: Driver App shows "Unidentified Driving"
Notifications show Driving Events under “Unidentified Driving” when connecting to the Vehicle Gateway in the Driver App.
Failing to connect to the Vehicle Gateway from the Driver App before you start driving records the drive time as an unidentified trip (see How to Connect Mobile Device to the Vehicle Gateway). Such trips can be assigned to or claimed by a driver.
The unidentified trips shown in notifications can either be claimed or rejected by the driver.
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This article also appears under:
Resources for Drivers and other users of the Motive Driver App.
Resources for users of the Motive Fleet Dashboard and Motive Fleet App.
Resources on how to install all Motive hardware products, such as Vehicle Gateways and Cameras.
Reset password, add a vehicle, install vehicle gateway (ELD)