What is the difference between sending a New Message and a Broadcast?

    Audience Fleet Admins, Fleet Managers
    Applies To Fleet Dashboard

     

    Answer

    Motive’s messaging tool is built around keeping ease of communication in mind. Listed below are the ways you can get in touch with your fleet.

    • New Chat Messages can be sent to a single user or multiple users. In the case of multiple users, replies will be seen by everyone in the thread and help establish cross communication. New messages can be sent to drivers and Fleet Managers.
    • Broadcast messages on the other hand are meant for relaying information in one direction; hence replies to a broadcast message will appear in a private conversation between the sender and the receiver. Broadcast messages can be sent to drivers and Fleet Managers. 

    Note: Drivers can send pictures and share locations when sending new messages but cannot send Broadcast messages.

     

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