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How long does it take to get a requested video?
Videos requested via Motive DashCams are received within 5 minutes. If the video request takes 24 hours or more to complete, it's typically due to:
- The Vehicle Gateway is connected to a light duty vehicle and is in low power mode.
- The location doesn’t have an active cellular connection.
Note: To get your requested video faster, make sure your Vehicle Gateway is connected to a stable cellular network and ensure the vehicle's engine is on once you submit a request.
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This article also appears under:
Resources for Drivers and other users of the Motive Driver App.
Resources for users of the Motive Fleet Dashboard and Motive Fleet App.
Resources on how to install all Motive hardware products, such as Vehicle Gateways and Cameras.
Reset password, add a vehicle, install vehicle gateway (ELD)