How long does it take to get a requested video?

    Audience Drivers
    Applies To Motive Dashcam

     

    Answer

    Videos requested via Motive DashCams are received within 5 minutes. If the video request takes 24 hours or more to complete, it's typically due to:

    • The Vehicle Gateway is connected to a light duty vehicle and is in low power mode.
    • The location doesn’t have an active cellular connection. 

     

    Note: To get your requested video faster, make sure your Vehicle Gateway is connected to a stable cellular network and ensure the vehicle's engine is on once you submit a request.

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