How to Reconnect/Re-pair the Dashcam

    Audience Fleet Admins, Drivers
    Applies To Motive Dashcams 

     

    Symptoms: Repairing/Reconnecting the Dashcam

    • My Vehicle Gateway is not connecting to the Dashcam in the vehicle. 

     

    Cause

    • Dashcam is installed with the vehicle's engine powered off. 
    • Dashcam is moved from one vehicle to another vehicle

     

    Resolution

    Follow the steps mentioned below for troubleshooting: 

    1. Unplug the Dashcam while the engine is running.
    2. Turn off the engine and wait for 3-5 minutes.
    3. Turn the engine on and wait for 2 minutes.
    4. Connect the Dashcam again.
    5. It should help generate the Dashcam connection message.

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