Issue
In scenarios, where dashcam videos can't be recalled successfully due to vehicle being damaged or dashcam not getting power due to accident, we can proceed with a manual video recovery from dashcam.
Audience
Fleet Admins
Applied To
Dashcams Models: DC-33,34,53 & 54
Procedure:
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Note the local time and time zone of the reported event.
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Convert the local time of the incident to UTC time - please use this link - NOTE THIS CONVERTED TIME
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Install VLC Media Player on your system.
- Plug in the dashcam into your laptop or PC.
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Browse through the video files, files are listed in YYYY-MM-DD and for time its HH-MM-SS. (Locate the file who’s filename is closest to the desired timeframe.
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Copy the required videos to your system.
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Unplug the dashcam.
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Open the videos using VLC Player.
Note : Kindly make sure to unplug the dashcam once videos have been retrieved successfully. If the dashcam stays plugged in, as it keeps getting power from your system, it may over-ride existing videos on the dashcam storage.