Troubleshooting

This article walks through seeing a red dot on the ELD icon next to the Current Vehicle selection in the Driver App.  Active Malfunctions have mu...

Symptom:  Facing frequent mobile/tablet device disconnects with my Motive Vehicle Gateway. Cause Connection issues Update issues Solution Make s...

The Wi-Fi hotspot on the Motive Vehicle Gateway helps keep your devices connected on the road. If you are experiencing issues such as the hotspot ...

A Vehicle Getaway could be having multiple issues, here are some ways you can troubleshoot it: Vehicle Gateway not recording time Can't connect to ...

Description: This SOP is to be followed when customers using the Motive Vehicle Gateway report that their VG is not recording the vehicle’s drive t...

Symptom: A failed telematics check can lead to inaccurate data collection from the Vehicle Gateway. Customers will see a message indicating the fa...

Occasionally, you may encounter difficulty inserting the dashcam's USB cable into the Vehicle Gateway's USB port. This typically occurs when a new ...

  Symptoms: Vehicle Gateway's left LED is green while the right LED blinks slowly in red Vehicle Gateways left LED is green, while the right LED b...

  Symptoms: Vehicle Gateway's left LED is green, while the right LED blinks rapidly in red.   Cause: The green right LED indicates the Vehicle G...

When you switch dashcams from one truck to another or replace windshields and reattach the dashcams, they become less sticky and might keep falling...

Once a camera is disconnected and you have an alert set up for it as well, Motive will send the camera disconnect alert after 13 hours once the leg...

Symptom(s): Red light flashes on the AI Dashcam The LED light on the AI dashcam flashes red. Cause: The driver has triggered an unsafe behavior e...

If the Asset Gateway Mini has been assigned and installed but is not updating the asset's location on the Fleet Dashboard after a day, follow these...

  Answer If the Asset Gateway Mini’s LED light is solid yellow, it depicts that the cellular connection is weak and the data being provided might b...

There are 2 possibilities if the Asset Gateway Mini’s LED light is blue. Both of the possibilities are: Blinking Blue: If the LED light is blinkin...

Use these below-mentioned for VG LBB 3.6 troubleshooting:     Steps: VG LBB 3.6 troubleshooting 1. Leave the current vehicle on the app and then lo...

The Asset Gateway is a vital tool for tracking and monitoring fleet assets. However, there may be instances where users encounter issues such as th...

If your AI Omnicam is not recording, and you cannot see any LED light on the AI Omnicam, it can be due to the following reasons: AI Omnicam’s softw...

If the Dashcam is not turning on/ powering up, not recording, and the LED bar/light on the camera is not illuminated, potential causes could includ...

Symptoms: Motive Dashcam disconnects frequently  The Dashcam frequently disconnects from the Vehicle Gateway. Cause Unknown Solution If your Mo...

If the Smart Dashcam's LED light is off and the Dashcam is not powering up or functioning, possible causes can include:  Rust or corrosion on the...

This troubleshooting guide is designed to help you resolve common issues with the Motive AI Dashcam. It provides easy-to-follow steps for addressin...

Symptoms The LED bar on the camera is not illuminated (solid blue). Causes Damage to the Dashcam’s cable The Vehicle Gateway's USB port is damag...

If the Vehicle Gateway changes vehicle information while adding a vehicle, follow these steps: Log in to the Motive Dashboard and go to Admin > Veh...

Symptom Unable to connect to Vehicle Gateway on iPhone or iOS devices. Cause Connection issues   Solution 1. Make sure the engine of the vehicl...

  Symptoms The Asset Gateway unit continues to have a battery lower than 10% for a long period of time.   Cause Incorrect Asset Gateway ...

  Symptoms No LED activity during installation. Cause Unknown. Solution 1. When you power up the Asset Gateway for the first time and peel off ...

  Answer Motive Asset Gateway has a single LED next to the solar panel. A red light can mean: The Asset Gateway is unable to transmit data due to ...

Symptom: Vehicle Gateway showing invalid fault codes Vehicle Gateway is showing invalid fault codes.   Cause Unknown   Solution If your Vehicle Gat...

If the Vehicle Gateway is not turning off, follow the steps below:  Note: Ensure the cables are correctly installed & securely connected. Check and...