Troubleshooting

This article walks through seeing a red dot on the ELD icon next to the Current Vehicle selection in the Driver App.  Active Malfunctions have mu...

The Wi-Fi hotspot on the Motive Vehicle Gateway helps keep your devices connected on the road. If you are experiencing issues such as the hotspot ...

A Vehicle Getaway could be having multiple issues, here are some ways you can troubleshoot it: Vehicle Gateway not recording time Can't connect to ...

Occasionally, you may encounter difficulty inserting the dashcam's USB cable into the Vehicle Gateway's USB port. This typically occurs when a new ...

When you switch dashcams from one truck to another or replace windshields and reattach the dashcams, they become less sticky and might keep falling...

Once a camera is disconnected and you have an alert set up for it as well, Motive will send the camera disconnect alert after 13 hours once the leg...

The Asset Gateway is a vital tool for tracking and monitoring fleet assets. However, there may be instances where users encounter issues such as th...

If your AI Omnicam is not recording, and you cannot see any LED light on the AI Omnicam, it can be due to the following reasons: AI Omnicam’s softw...

If the Dashcam is not turning on/ powering up, not recording, and the LED bar/light on the camera is not illuminated, potential causes could includ...

If the Smart Dashcam's LED light is off and the Dashcam is not powering up or functioning, possible causes can include:  Rust or corrosion on the...

This troubleshooting guide is designed to help you resolve common issues with the Motive AI Dashcam. It provides easy-to-follow steps for addressin...

Symptoms The LED bar on the camera is not illuminated (solid blue). Causes Damage to the Dashcam’s cable The Vehicle Gateway's USB port is damag...

If the Vehicle Gateway changes vehicle information while adding a vehicle, follow these steps: Log in to the Motive Dashboard and go to Admin > Veh...

If the odometer readings for the American Mandate do not match, follow the steps below:  Check that the Vehicle Gateway is correctly linked to the ...

If you are unable to access dashcam videos from the Fleet Dashboard, possible causes can be: Damage to the vehicle, dashcam, or the Vehicle Gateway...