Vehicle Gateway’s left LED is green while the right LED blinks slowly in red

    Audience Drivers, Installers, Mechanics 
    Applies To

    Vehicle Gateway

     

    Symptoms: Vehicle Gateway's left LED is green while the right LED blinks slowly in red

    • Vehicle Gateways left LED is green, while the right LED blinks slowly in red.

     

    Cause

    • The right LED slowly blinks in red indicating that the Vehicle Gateway is capturing engine speed but the Driver App is not connected.
    • The green right LED indicates the Vehicle Gateway has a cellular/GPS signal.

     

    Solution

    When the left LED is green and the right LED is blinking slowly in red, it indicates the following:

    • The Vehicle Gateway is turned on and has a cellular/GPS signal.
    • The Vehicle Gateway captures engine speed telematics.
    • A mobile device with the Driver App is not paired.

    If fleets track Hours of Service (HOS), connect to the Vehicle Gateway via the Motive Driver App (available for Android and iOS).

    1. Download the Motive Driver App from iTunes or Google Play store.

    2. Follow the in-app instructions to pair your device with the Vehicle Gateway.

    3. Check the Motive help center within the Motive Driver App or contact the Motive support team for further assistance.

     

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