Vehicle Gateway’s left LED is green while the right LED blinks rapidly in red

    Audience Drivers, Installers, Mechanics 
    Applies To

    Vehicle Gateway

     

    Symptoms:

    • Vehicle Gateway's left LED is green, while the right LED blinks rapidly in red.

     

    Cause:

    • The green right LED indicates the Vehicle Gateway has a cellular/GPS signal. 
    • The right LED rapidly blinks in red, indicating that the Vehicle Gateway is capturing engine speed. The vehicle is in motion, but the Motive Driver App is not connected.

     

    Solution:

    If the above behavior is observed and if your fleet track Hours of Service (HOS), connect to the Vehicle Gateway via the Motive Driver App (available for Android and iOS). In order to do that, kindly follow the steps below:

    1. Download the Motive Driver App from iTunes or Google Play store.

    2. Follow the in-app instructions to pair your device with the Vehicle Gateway.

    3. Check the Motive help center within the Motive Driver App or contact the Motive support team for further assistance.

     

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