Frequent Mobile Disconnects with Vehicle Gateway

Symptom: 

Facing frequent mobile/tablet device disconnects with my Motive Vehicle Gateway.

Cause

• Connection issues
• Update issues

Solution

1. Make sure your Vehicle Gateway’s firmware version is up-to-date. To learn how to update your Motive Vehicle Gateway, click here.
2. Check if the App is still open in the background when the Motive Driver App gets disconnected. If yes, this may be because the device's Operating System is force-stopping the app due to low memory/RAM. Try closing unnecessary apps.
3. Make sure your phone is neither on low-battery nor on power-saving mode. Disconnects can also occur because of low battery on mobile devices, the Operating System would disconnect the external Motive device and force-stop the app to save power.
4. Make sure nothing else is connected to the mobile device’s Bluetooth, for instance, a Bluetooth headset.

 

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