| Audience | Fleet Admins, Fleet Managers, Installers |
| Applies To | Fleet App |
Symptom:
A failed telematics check can lead to inaccurate data collection from the Vehicle Gateway.
- Customers will see a message indicating the failure.
Cause
The failure could be due to a variety of reasons, including connection issues, incorrect cables, or other communication disruptions.
Solution
Restart the Vehicle Gateway:
- Disconnect the vehicle gateway for 5–10 minutes.
- Reconnect it, ensuring the engine is ON.
- Allow 2 minutes for the network to reestablish communication and start transmitting telematics signals to the gateway.
Check Cable Compatibility:
If the test continues to fail, verify that you are using the correct cable for the vehicle gateway.
You can find more information on the recommended cable in this article and details about each compatible cable here.
| Note: If troubleshooting does not resolve the issue, please reach out to Motive support for further assistance. |
Related Content
- Which cable should I choose for the Vehicle Gateway?
- What types of cables does Motive offer for connecting to Vehicle Gateway and Asset Gateway?
Was this article helpful?