Miles Not Populating

    Audience Fleet Managers, Fleet Admins
    Applies To Fleet Dashboard


    Symptoms: Miles Not Populating 

    • I can’t see miles updating in the Vehicles/IFTA Summary tab on Fleet Dashboard. 



    Following are the potential causes for your miles not populating: 

    • ELD disconnects or lockups
    • Odometer readings need recalibration through manual offset (OBD-II vehicles)
    • GPS issues (Due to low connectivity in remote areas, etc) leading to non-identification of the jurisdiction of the vehicle and missing IFTA miles 



    Contact Motive support to get this issue resolved. 


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