Motive card provides a security feature if the card need to be put on hold for a certain time by the admin. This also allows the admin to unfreeze ...
FAQs
How to Unfreeze A Motive Card?
How frequently can a Fleet Admin change the spending limits of a certain Card/Cardholder?
Currently, Fleet admins can assign specific limits for each driver/ vehicle card. Each card has access to the limit set by the Fleet Admin until th...
How to disable auto-decline settings for specific cards in the Fleet Dashboard
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Cards Introduction Limiting transactions to when the vehicle is away f...
Cancelling Mobilization using Fleet Dashboard
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Admin Introduction Motive has introduced Engine Immobilizer which allo...
Why Is My Motive Card Invoice Higher Than My Spend in the Cycle?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer Your Motive Card invoice is based on transactions posted during yo...
Why the rebates are not applied on my transaction?
Sometimes rebates may not be applied to a transaction due to various reasons. The reasons are as follows:1. The merchant is a non partner location....
The Network XHR File?
The XHR file is a valuable resource that contains all the data for the network calls made from the client to the server. It can be used to request ...
Why Do Fuel Stations Place Pre-Authorization Holds on Cards, and What Is the Typical Amount?
Answer Fuel stations place pre-authorization holds to ensure sufficient funds are available to cover the fuel purchase. The hold amount varies by ...
Why are the videos still in processing/pending status?
The remote video recall process allows you the mobility to request videos from the Dashcam through your Dashboard, wherever you are. It usually tak...
Basic Usage - Motive Cards
Motive-provided cards are Credit Cards, and they work anywhere a Mastercard is Accepted. Cards can also be used for Online Purchases, Fuel Apps, Fl...
What are Motive Card rewards?
Motive Card rewards is a loyalty program for Motive customers to get additional savings when using their Motive Card. These rewards can be earned t...
USA Property Cycle
The Motive Driver App supports U.S. property-carrying drivers in accurately tracking and managing their Hours of Service (HOS). Proper HOS manageme...
Features in Enterprise subscription
Motive's Enterprise Subscription includes the following features:IFTA exemptionCustomizable documentsSafety analytics and training videosCustomizab...
Do road-facing dashcams include audio recording?
Yes, roading-facing only dashcams have the capability to record audio. However, by default, the setting is turned off. You can enable audio recordi...
Is there a late fee charge on Motive Card?
Audience Fleet Managers, Fleet Admins Applies To Motive Card Answer Yes, if the Motive Card invoice is not paid in full by the due date...
Why Is the Business Owner’s Social Security Number Required for a Motive Card Application?
Audience Fleet Admins Applies To Motive Card Answer Motive requires the business owner's Social Security Number (SSN) to comply with bank...
Can I increase my Motive Card credit limit?
AnswerCredit Limit increase can be requested 90 days after your first Motive Card payment or 90 days from the last limit decision date (increase or...
How to replace a Motive Card
Motive Cards can be replaced simply by Deactivating the old card first. Fleet Admin can contact Motive Card support at (855) 434-3564 and press “3”...
What is the AG Max Thermo King Integration?
IntroductionThe Motive integrated platform provides best-in-class tracking and temperature monitoring solutions for reefers, vehicles, trailers, an...
How does the Motive Card billing cycle work?
The billing cycle only starts once one of the cards in the company is activated regardless of whether the bank is linked or not. The billing cycle...
Where can I use my Motive Card?
Audience Motive Cardholders Applies To Motive Card Answer The Motive Card can be used wherever a Mastercard is accepted within the United Sta...
Transactions are getting declined at a Pilot/PFJ location
Some Pilot/Flying J locations aren't configured to process credit cards.SolutionFor locations that support chip transactions, insert the chip, pick...
Recap Hours/Rolling Over Hours
Recap hours refer to the hours worked on the first day of the cycle, while the remaining hours will be added after the last day of the cycle. Overv...
How to pair a Vehicle gateway from Bluetooth on an iOS device
This article offers instructions on pairing and unpairing Bluetooth devices on an iOS device. Pairing/Unpairing a Bluetooth device on an iOS device...
What is Personal Conveyance?
FMCSA GuidanceThe Federal Motor Carrier Safety Administration (FMCSA) provides regulatory guidance under §395.8 - Driver’s Record of Duty Status.Ex...
How to view Support articles in Spanish
The Motive Help Center provides information about all Motive products and services to help you resolve issues quickly. You can also view the Help C...