Motive card provides a security feature if the card need to be put on hold for a certain time by the admin. This also allows the admin to unfreeze ...
FAQs
How to Unfreeze A Motive Card?
Recommended devices for Motive products
Motive is compatible with most devices that run iOS and Android, but there are some devices that work better than others. Based upon our experience...
Difference Between a Fleet Manager and an Admin
Fleet Managers have selective access to the Fleet Dashboard, which is controlled by the Fleet Admin. Fleet Managers cannot make changes to the admi...
Getting Started with Motive for Fleet Managers
Welcome to Motive! We are happy to have you on board. At Motive, multiple resources are available to help you get started and make the most of your...
How frequently can a Fleet Admin change the spending limits of a certain Card/Cardholder?
Currently, Fleet admins can assign specific limits for each driver/ vehicle card. Each card has access to the limit set by the Fleet Admin until th...
Best practices for setting up Driver Walkthroughs in Motive
Motive’s Driver Walkthrough simplifies driver task management while improving back-office operations by offering a customizable, step-by-step workf...
Directory Sync for Identity Providers
Motive helps fleets manage employee changes by syncing user information with identity providers like Okta or Azure AD. This ensures that user creat...
Why Does the Vehicle Number Appear Twice in the Log Form?
Audience Drivers Applies To Driver's App Introduction: The Driver and Fleet Admins can see the same vehicle number twice on their log for...
How do I improve my Safety Score?
Audience Drivers Applies To Driver App > Safety Answer The Safety Score measures driving safety on the road. A higher score means safer ...
How to disable auto-decline settings for specific cards in the Fleet Dashboard
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Cards Introduction Limiting transactions to when the vehicle is away f...
Cancelling Mobilization using Fleet Dashboard
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Admin Introduction Motive has introduced Engine Immobilizer which allo...
Why Is My Motive Card Invoice Higher Than My Spend in the Cycle?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer Your Motive Card invoice is based on transactions posted during yo...
Why the rebates are not applied on my transaction?
Sometimes rebates may not be applied to a transaction due to various reasons. The reasons are as follows: 1. The merchant is a non partner location...
Canadian Certification Update
ELD Mandate in Canada will require most commercial Drivers to install compliant Electronic Logging Devices. Regulations require drivers of most com...
The Network XHR File?
The XHR file is a valuable resource that contains all the data for the network calls made from the client to the server. It can be used to request ...
Do Dashcams have cloud storage?
Motive AI Dashcams and Smart Dashcams have limited cloud storage. Not all the videos are stored in the cloud. Only videos from safety events and re...
Why Do Fuel Stations Place Pre-Authorization Holds on Cards, and What Is the Typical Amount?
Answer Fuel stations place pre-authorization holds to ensure sufficient funds are available to cover the fuel purchase. The hold amount varies by ...
What features are accessible for an Installer role in the Fleet Dashboard/Fleet App ?
AnswerOnce the Installer role account is created, it enables the account user to access the Fleet Dashboard and Fleet App in a restricted mode, as ...
Cable-3034 Physical Layer Pictures
The engineering team requires Physical layer pictures during the investigation of 3.6CA VG issues. For Vehicles that use Cable-3034, follow the ins...
Check WIFI password for vehicles on Cell phone browser
Fleet Admins can check vehicle WIFI passwords on their Fleet Admin Dashboard in a cell phone browser by following these steps: 1. Search for gomoti...
Why are the videos still in processing/pending status?
The remote video recall process allows you the mobility to request videos from the Dashcam through your Dashboard, wherever you are. It usually tak...
Understanding Safety Score Drops
Audience Driver Applies to Driver App The Safety Score is calculated by calculating the normalized event rate per 1,000 miles driven in th...
Basic Usage - Motive Cards
Motive-provided cards are Credit Cards, and they work anywhere a Mastercard is Accepted. Cards can also be used for Online Purchases, Fuel Apps, Fl...
What are Motive Card rewards?
Motive Card rewards is a loyalty program for Motive customers to get additional savings when using their Motive Card. These rewards can be earned t...
WiFi Hotspot Throttled Status
Motive has introduced updates to its Wi-Fi hotspot service, including true Wi-Fi measurement, reduced data allotment, blacklisting, and throttling ...
Asset Gateway Mini
The Asset Gateway Mini operates in two modes: cable-powered and battery-powered. Each mode provides different functionalities and data collection c...
Electronic Logging Device (ELD) Automatically Record Driving Status
According to Federal Motor Carrier Safety Administration (FMCSA) guidelines, an ELD must automatically switch to driving mode once the commercial m...
What do the different LED light behaviors mean on my AI Omnicam?
The AI Omnicam uses LED lights to indicate its current status. Below is a guide to understanding what each LED light signal means and how to respon...
Where should I mount my AI Omnicam?
Audience Fleet Managers, Fleet Admins Applies To AI Omnicam Answer Motive suggests mounting the AI Omnicam at the cowl, door, rear, or c...
What is Canada South 70hour/7day cycle (Property & Passenger)?
Shift starts after any period of 8+ hours off duty/sleeperDriver must not drive after 16 hours have elapsed since the start of the shiftDriver must...