Motive card provides a security feature if the card need to be put on hold for a certain time by the admin. This also allows the admin to unfreeze ...
FAQs
How to Unfreeze A Motive Card?
Can I edit logs from the Fleet App?
Audience Fleet admins, Fleet managers Applies To Fleet App Answer No, log edits can only be done through the Driver App or the Fleet ...
What are the recommended devices for Motive products?
Motive is compatible with most devices that run iOS and Android, but there are some devices that work better than others. Based upon our experience...
What is the Difference Between a Fleet Manager and an Admin?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Introduction Fleet Managers have selective access to the Fleet Dashboar...
Can I delete driver(s) from the Fleet Dashboard?
Audience Fleet Admins Applies To Fleet Dashboard > Admin > Drivers Answer You cannot delete a driver account from the Fleet Dashboard; ...
What is Canadian Split Sleeper Provision?
Introduction The Canadian Split Sleeper Provision allows the Drivers to split their off-duty time into multiple sleeper berth periods. The shift ca...
What are Alberta's HOS Regulations?
Audience Drivers Applies To Driver App Answer Recommended We recommend you review the Hours of Service regulations on Alberta’s official ...
ELD vs AOBRD Mode for Drivers
Audience Fleet Admins, Fleet Managers Applies To ELD Mode, AOBRD Mode Answer Note: The deadline for switching from AOBRD to ELD was Decem...
What is the Florida Cycle Rule?
Audience Drivers, Fleet Admins Applies To Driver App, Fleet Dashboard Answer The Florida Hours of Service Regulation applies to carriers ...
Getting Started with Motive for Fleet Managers
Welcome to Motive! We are happy to have you on board. At Motive, multiple resources are available to help you get started and make the most of your...
How a driver can sign logs older than 14 days?
The Motive Driver App allows drivers to sign logs from the past 14 days. However, the logs older than 14 days can only be signed using the Motive w...
What is a Motive Card?
Motive Cards comes with an integrated credit card management aimed to help the fleets set spend controls, access fuel insights (telematics and tran...
What is an unassigned status for cards?
Audience Fleet Admin Applies To Fleet Dashboard, Motive Cards Answer Cards activated but not assigned to a user are known as ‘Unassigned...
How frequently can a Fleet Admin change the spending limits of a certain Card/Cardholder?
Currently, Fleet admins can assign specific limits for each driver/ vehicle card. Each card has access to the limit set by the Fleet Admin until th...
Unsafe Parking FAQs
Audience Drivers, Fleet Admins Applies to Safety Question Is there an in-cab alert for Unsafe Parking? Answer No, not at this time. The A...
What is Driver Walkthrough?
Motive offers a Driver Walkthrough to simplify daily task completion for Drivers while streamlining back-office operations.How Driver Walkthrough h...
How to purchase cables and accessories from Motive Shop
Motive Shop is an e-commerce platform that allows eligible customers to easily browse and purchase Motive products online through a self-service ex...
What are the best practices for setting up Driver Walkthroughs in Motive?
Motive’s Driver Walkthrough simplifies driver task management while improving back-office operations by offering a customizable, step-by-step workf...
What is Directory Sync for Identity Providers?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Admin IntroductionMotive helps fleets manage employee changes by syncing u...
Manage Push Notifications in DLS Mode
The Motive Driver App's Driver Lock Screen (DLS) minimizes distractions while driving. In this article, you will learn how to:Manage push notificat...
How to re-categorize ‘Misc’ transactions using a CSV upload
Audience Fleet Admins Applies To Fleet Dashboard Introduction Motive enables Fleet Managers to efficiently re-categorize transactions mar...
Why Does the Vehicle Number Appear Twice in the Log Form?
Audience Drivers Applies To Driver's App Introduction: The Driver and Fleet Admins can see the same vehicle number twice on their log for...
Why does IFTA Trip Report and IFTA Distance Summary Report have restricted calendar?
Audience Fleet Admins, Fleet Managers Applies To IFTA Reports Answer Motive has implemented some improvements in the IFTA calculations to...
What types of cables does Motive offer for connecting to Vehicle Gateway and Asset Gateway?
Audience Drivers, Fleet Admins Applies To Cables, Vehicle Gateway, Asset Gateway AnswerMotive offers a variety of cables for connecting vehic...
How can I fix the regulation mode of a vehicle?
Answer Always specify the correct regulation mode: Double-check the regulation mode during vehicle creation or bulk uploads to avoid future issues...
Regulation status be updated in bulk
Bulk updates Bulk updates of vehicle regulation modes are not allowed because they present a risk to compliance and data integrity. The system is ...
What does the dotted line in vehicle history mean?
This feature provides transparency to inform Fleet Managers when location data is unavailable, instead of displaying incomplete routes as if they ...
How do I improve my Safety Score?
Audience Drivers Applies To Driver App > Safety Answer The Safety Score measures driving safety on the road. A higher score means safer ...
What is Locate My Asset?
Introduction The Locate My Asset feature allows Fleet Admins and Fleet Managers to request immediate location pings from Asset Gateway 31 (Asset Ga...
How to disable auto-decline settings for specific cards in the Fleet Dashboard
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Cards Introduction Limiting transactions to when the vehicle is away f...