Motive-provided cards are Credit Cards, and they work anywhere a Mastercard is Accepted. Cards can also be used for Online Purchases, Fuel Apps, Fleet expenses, Maintenance, and much more.
We always recommend using the card with the Chip Insertion Method. (Inserting card into the chip reader). Also, always run the card as "CREDIT." Please avoid swiping or tapping the card; for security purposes, the transaction will be declined.
Note:
If handing over to merchant representatives, always remind them to run the card as "Credit." Merchant reps might presume the card is a Fuel, Corporate, or Fleet Card.
Some merchants have restrictions of different levels of pre-authorization or Not Reading Chip on the Outside Pumps (AFD). Please use the Counter/Cashier for the merchants.
For any further assistance, Please call (855) 434-3564 and press “3” when you hear the automated help center message to be routed to a dedicated Cards specialist.
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