Audience Drivers, Fleet Admins Applies To Driver App, Fleet Dashboard Answer Drivers need to take two breaks of a total of 10+ hours off...
FAQs
What is California Split Sleeper Berth Rule?
Do Dashcams have cloud storage?
Motive AI Dashcams and Smart Dashcams have limited cloud storage. Not all the videos are stored in the cloud. Only videos from safety events and re...
Why is my Fleet Manager Unable to Add Attachments in Service Notes?
This happens when Fleet manager account has limited permissions assigned to the role. The Fleet Manager account needs to have the "Manage Document...
How to edit Fleet ID from Fleet Dashboard
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Admin Introduction Fleet Admins can now change or edit the Fleet ID fr...
What is Canada South Oil and Gas cycle rule?
Answer 1. Shift Start: A shift begins after a break of at least 8 hours off-duty or in the sleeper berth. 2. Driving Limits: Drivers must not dr...
Why Do Fuel Stations Place Pre-Authorization Holds on Cards, and What Is the Typical Amount?
Answer Fuel stations place pre-authorization holds to ensure sufficient funds are available to cover the fuel purchase. The hold amount varies by ...
Can I use Motive Shop for replacements of products?
Answer No, currently Motive Shop doesn’t support replacements. In case you want to replace any Motive product, contact Motive Support.
Can I see the current status and history of my orders at Motive Shop?
When an order is placed on Motive Shop, we send emails to update the status of your order, shipping details, etc. Also, you can get your order up...
Can I Schedule A Motive Shop Delivery For A Future Date?
No, Motive Shop doesn't offer order delivery for a scheduled future date. After placing your order, you’re notified about the estimated delivery t...
Which countries does Motive Shop ship to?
Currently, Motive Shop is available for accounts based in United States and Canada only.
Is There Any Minimum Or Maximum Order Quantity Of Motive Shop?
There is no minimum order quantity set for Motive Shop allowing customers to purchase as per their requirements. To maintain product availability...
Can I Save Products in the Motive Shop Cart and Purchase Them Later?
Yes, products added to the Motive Shop cart remain there until you complete the purchase or remove them.
How Secure Is Shopping With Motive Shop?
Your security is our top priority at Motive. We use advanced encryption and follow all industry standards to protect your payment information. We ...
Are there any eligibility criteria to use Motive Shop?
Answer Currently, Motive Shop is available to existing Motive customers based in the United States and Canada. If you are an ENT/STRAT customer an...
Is there any refund/return policy for Motive Shop products?
Yes, contact Motive Support if you require a refund/return for any product purchased through the Motive Shop. Once your case is verified and appr...
Shipping options for Motive Shop
Answer Motive offers standard, express, and overnight shipping methods. The cost and delivery time vary depending on the chosen method. Shipping c...
What payment methods are supported on Motive Shop?
Answer Motive Shop supports the default payment method that is setup on your account. This includes credit card, ACH, Bank Transfer, Check, and Pu...
What products can I buy from Motive Shop?
The Motive Shop features all Motive products. However, you can only purchase additional quantities of product bundles that you have already purchas...
Can Drivers Edit Inspection Reports from the Web Dashboard?
Audience Drivers Applies To Driver Dashboard Answer: No, Drivers cannot edit Inspection Reports from the Driver Web Dashboard. Th...
How to bulk enable or disable adding odometer readings to Driver's logs
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Admin Introduction Fleet Admins can now adjust settings for multiple D...
What does a Cable-3022 look like?
Audience Fleet Admins, Mechanics, Drivers Applies To Cable Installation Solution The cable 3022 is displayed below: WARNING: Fo...
Why am I not receiving DVIR with defect alert emails for my asset inspections?
This happens when there are no asset profiles created in the company. Or when a specific asset is not added. Please create asset profiles just lik...
What happens when a Driver takes a break of 10 hours or more in Sleeper Berth or Off-Duty status?
Audience Drivers, Fleet Admins, Fleet Managers Applies To Fleet Dashboard, Driver App Answer Driver takes a consecutive break of 10 hour...
How does the Motive Driver App manage scenarios in which Drivers take a combination of continuous sleeper, personal conveyance, or Off-Duty time?
Audience Drivers, Fleet Admins, Fleet Managers Applies To Driver App Answer Any combination of continuous sleeper, personal conveyance, ...
How does Motive support Drivers logging multiple short qualifying periods under the US property cycle rule?
The Motive Driver App chooses combinations that are more advantageous for Drivers and minimizes violations on driver logs. Here are examples illus...
What happens when a Driver switches to Personal Conveyance (PC) after finishing the extended shift limit?
In instances where a Driver opts for a shorter qualifying period within the original shift, followed by a switch to personal conveyance before taki...
Does Motive retail the Vehicle Gateway?
Answer No, Motive does not retail the Vehicle Gateway and will not provide subscriptions against devices that are purchased from truck shops.
What features are accessible for an Installer role in the Fleet Dashboard/Fleet App ?
AnswerOnce the Installer role account is created, it enables the account user to access the Fleet Dashboard and Fleet App in a restricted mode, as ...
Cable-3034 Physical Layer Pictures
Audience Fleet Admins, Installers, Drivers Applies To Vehicle Gateway, Cable Answer: The engineering team requires Physical layer picture...
Is there any speed limit on Yard move in USA/Canada?
Audience Fleet Admins, Drivers Applies To Driver App Answer: There is no speed limit on yard move in the USA. For drivers operating in Ca...