Shift starts after any period of 8+ hours off duty/sleeperDriver must not drive after 16 hours have elapsed since the start of the shiftDriver must...
FAQs
What is Canada South 70hour/7day cycle (Property & Passenger)?
USA Property Cycle
The Motive Driver App supports U.S. property-carrying drivers in accurately tracking and managing their Hours of Service (HOS). Proper HOS manageme...
Features in Enterprise subscription
Motive's Enterprise Subscription includes the following features:IFTA exemptionCustomizable documentsSafety analytics and training videosCustomizab...
Drivers getting 11 hour driving limit violation
The driver receives an 11-hour driving violation after driving for more than 11 hours in the 14-hour shift. They can avoid this violation in the fu...
Do road-facing dashcams include audio recording?
Yes, roading-facing only dashcams have the capability to record audio. However, by default, the setting is turned off. You can enable audio recordi...
How to Switch Between Organizations on Motive Fleet Dashboard
Audience Fleet Managers, Drivers, Fleet Admins Applies To Fleet Dashboard Introduction Our Company Switcher feature allows customers to seaml...
Dashcam Models
Motive dashcams help fleets improve safety and visibility by capturing critical driving moments and turning them into actionable insights. They sup...
What are Alert Types?
Audience Fleet Admin Applies To Fleet Dashboard > Admin > Alerts Answer Fleet Admins can create and manage email alerts and notifications...
How to connect with an Unregulated (Non-CMV) Vehicle using Driver App
Audience Drivers Applies To Driver App Introduction ELD required drivers can now record Unregulated (non-CMV) vehicles movement as on-dut...
Unregulated (Non-CMV) mode
Motive now supports setting vehicle regulation mode as ‘Unregulated (non-CMV)’. Drivers need to update their application to Version 53 (or above) o...
What is Dashcam recording capacity?
Dashcam recording capacity varies for different dashcam models. The audio recording feature also impacts the total storage capacity for the Dashcam...
Is there a late fee charge on Motive Card?
Audience Fleet Managers, Fleet Admins Applies To Motive Card Answer Yes, if the Motive Card invoice is not paid in full by the due date...
Why Is the Business Owner’s Social Security Number Required for a Motive Card Application?
Audience Fleet Admins Applies To Motive Card Answer Motive requires the business owner's Social Security Number (SSN) to comply with bank...
Can I increase my Motive Card credit limit?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer Credit Limit increase can be requested 90 days after your first Mo...
How to replace a Motive Card
Motive Cards can be replaced simply by Deactivating the old card first. Fleet Admin can contact Motive Card support at (855) 434-3564 and press “3”...
How to reset password for Fleet App
Audience Fleet Admins, Fleet Managers Applies To Fleet App Introduction Fleet App enables Fleet Managers and Fleet Admins to manage driv...
What is the AG Max Thermo King Integration?
IntroductionThe Motive integrated platform provides best-in-class tracking and temperature monitoring solutions for reefers, vehicles, trailers, an...
What is the difference between sending a New Message and a Broadcast?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Answer Motive’s messaging tool is built around keeping ease of communica...
How does the Motive Card billing cycle work?
The billing cycle only starts once one of the cards in the company is activated regardless of whether the bank is linked or not. The billing cycle...
What is the Canada South Off-Duty Clock
Fleets operating in Canada have to abide by the Canadian South HOS rules. These Hours of Service rules define the maximum workable hours allowed fo...
Where can I use my Motive Card?
Audience Motive Cardholders Applies To Motive Card Answer The Motive Card can be used wherever a Mastercard is accepted within the United Sta...
Transactions are getting declined at a Pilot/PFJ location
Some Pilot/Flying J locations aren't configured to process credit cards.SolutionFor locations that support chip transactions, insert the chip, pick...
Can a Driver access any other Driver’s Qualification Documents in the Motive Driver app?
Audience Drivers, Fleet Admins Applies To Fleet Dashboard > Workforce, Driver App > Documents ...
Locked Out of Motive Fleet Dashboard or Driver/Fleet App
Repeatedly entering incorrect login credentials triggers lockout scenarios that may leave users locked out of the Motive Fleet Dashboard or Driver/...
Which Vehicle Gateway cable goes with Mack trucks?
The type of Vehicle Gateway cable depends on the make and connector pin of the truck. Here is the complete list of the Mack trucks and suitable Veh...
Do I have to submit shipping documents everyday?
Yes, if there is a different shipping document number each day, you must submit it daily. If the shipping document number remains the same, you c...
Recap Hours/Rolling Over Hours
Recap hours refer to the hours worked on the first day of the cycle, while the remaining hours will be added after the last day of the cycle. Overv...
Smoking AI FAQs
Why does Smoking AI matter?Smoking AI helps fleets enforce no-smoking policies automatically, reduce manual review burdens, enhance brand professi...
How to add an agriculture source before entering the 150-air-mile radius in the Driver App?
Audience Driver Applies To Driver > ELD Required Introduction Motive empowers Fleet Admins to activate an agriculture exception for ELD d...
Yellow clock icon on driver profile in Fleet App
The yellow clock icon on the Fleet App's driver profile indicates that the driver is approaching a 1-hour violation.