1. Log in to the Fleet Dashboard and click the Admin icon at the bottom left corner. 2. Click the Products dropdown menu from the left-hand side m...
FAQs
How Can I View The List Of Frozen Cards On My Motive Dashboard?
How can I view the list of locked cards on my Motive Dashboard?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard 1. Log in to the Fleet Dashboard and click the Admin icon at the bottom ...
Is there a way to bulk upload Driver Qualification Documents?
Audience Drivers, Fleet Admins Applies To Fleet Dashboard > Workforce Answer No, we don’t currently support bulk upload of Qualification...
Will Qualification Documents support Motor Vehicle Record checks/MVR monitoring?
Audience Drivers, Fleet Admins Applies To Fleet Dashboard > Workforce Answer No, currently, fleets need to execute MVR checks outside of...
What are Qualification Documents?
Audience Drivers, Fleet Admins Applies To Fleet Dashboard > Workforce Answer Qualification documents are any worker-related documents th...
What are the default templates for Qualification Documents?
Audience Drivers, Fleet Admins Applies To Fleet Dashboard > Workforce Answer The following Qualification templates are available by defau...
How to manage Motive Card using Motive Fleet App
Audience Fleet Managers, Fleet Admins Applies To Fleet App > Motive Card Introduction Fleet Managers and Fleet Admins can manage Motiv...
Why should I use Motive's recommended cable?
Audience Drivers, Fleet Admins, Fleet Managers Applies To Cables Answer: Using a non-recommended cable may cause electrical problems with...
Can a driver see all historical transactions performed against a reassigned card?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Motive Cards Answer No, if a Motive Card is currently assigned to a driver but...
What Happens To My Motive Card’s Spend Controls When It’s Reassigned?
When reassigning a Motive Card to a different driver or vehicle, Fleet Admins must select a spend profile. The card's new spending controls are de...
Is there a limit on how often a Motive Card can be unassigned and reassigned?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards reassignment Answer No, there is no limit on the number of assignments and...
Can a Deactivated Motive Card be Unassigned & Reassigned?
No, a deactivated Motive Card can’t be unassigned and reassigned. The life of a card ends once it is deactivated by the Fleet Admin.
Can A Customized/Personalized Motive Card Be Unassigned And Reassigned?
Yes. However, when a customized card is reassigned, a warning is shown if the Motive Card ID doesn’t match the Driver/Vehicle details. Additionally...
Can Driver ID and Engine Immobilizer be used for vehicle access control?
Yes, Driver ID and Engine Immobilizer are used for vehicle access control. However, this feature is planned for future enhancement. Note: For f...
Will the Engine Immobilizer drain my Vehicle's Battery?
Audience Fleet Admins, Fleet Managers Applies To Engine Immobilizer Answer Yes, the Engine Immobilizer is always active for safety reason...
Forward Collision Warning FAQs
Audience Drivers, Fleet Admins Applies to Safety Question: How does the AI dashcam determine when to issue a Forward Collision Warning? ...
Cancelling Mobilization using Fleet Dashboard
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Admin Introduction Motive has introduced Engine Immobilizer which allo...
How Can I View My Previous Deactivated Cards On The Dashboard?
1. Log in to the Fleet Dashboard and click the Admin icon at the bottom left corner. 2. Click the Products dropdown menu from the left-hand side m...
Why Is My Motive Card Invoice Higher Than My Spend in the Cycle?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer Your Motive Card invoice is based on transactions posted during yo...
Why the rebates are not applied on my transaction?
Sometimes rebates may not be applied to a transaction due to various reasons. The reasons are as follows: 1. The merchant is a non partner location...
Canadian Certification Update
ELD Mandate in Canada will require most commercial Drivers to install compliant Electronic Logging Devices. Regulations require drivers of most com...
How to enable drivers to access their log forms while utilizing yard move in the Fleet Dashboard
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Admin Introduction Fleets can now allow Drivers to make edits to the l...
Can Driver Edit Logs and Log Form from Driver Dashboard ?
Audience Drivers Applies To Driver Dashboard Answer No, drivers are not able to edit Logs or Log forms from the Driver Dashboard. They ca...
How to Bulk Enable Automatic Odometer Readings On Driver Logs
This article will illustrate how to bulk enable automatic odometer readings for vehicles on the driver logs. A reason for enabling this is when Odo...
The Network XHR File?
The XHR file is a valuable resource that contains all the data for the network calls made from the client to the server. It can be used to request ...
What is considered a Good CSA Score?
The definition of a good CSA (Compliance, Safety, Accountability) score varies depending on the specific category and the scoring thresholds set by...
Why can't I Assign Driving to someone when they are on an existing Trip?
Trips can’t be assigned while the vehicle is in motion. The vehicle must be stationary to assign the trips.
When a geofence is created, how far back can it provide data?
Audience Fleet Managers Applies To Fleet Dashboard Answer Newly created Geofences in Motive's system can retrieve up to 2 weeks of hi...
Can the Driver App work without a subscription?
Yes, the Driver App can work without a subscription. You can sign up for the app for free and access basic features without a subscription.
Automatic Switching Between U.S. and Canadian Cycle Rules in the Driver App
Audience Drivers Applies To Driver App Overview When crossing the border between the U.S. and Canada, the Motive Driver App helps ensure ...