| Audience | Fleet Managers |
| Applies To | Motive Cards |
Introduction
Motive allows fleet managers to replace an active card in case of theft or lost card. To avail this option, read this article on how to replace a Motive Card.
Steps: Replacing a Motive Card
1. Call the Motive Support line at 855-434-3564 and press 1 for Support or Billing, follow the prompt that asks what your issue is by saying "Cards".
2. Inform the support representative that you need a replacement card and explain the reason why.
3. The representative will be able to help the customer deactivate their old card and transfer the request/case to the following relevant team along with the necessary information for a replacement card to be sent.