Repeatedly entering incorrect login credentials triggers lockout scenarios that may leave users locked out of the Motive Fleet Dashboard or Driver/Fleet App. When this happens, they encounter one of the following error messages:
Incorrect Email/Username or Password
When users fail to log in, each time they get the Incorrect Email/Username or Password error message for the remaining attempts.
Account Temporarily Locked
If wrong credentials are used more than five times consecutively on the Fleet Dashboard, users get the Account Temporarily Locked error message on the screen.
Too Many Failed Login Attempts
If the wrong credentials are used more than 10 times consecutively on the Motive Fleet/Driver App, users get Too many failed login attempts error message on the screen.
Solution
Follow any of these recommended solutions to regain access:
- Wait for 5 minutes, then try logging in again.
- Account Unlock Email
- Reset the Password Fleet App / Driver App
- Contact your Fleet Admin to reset your password if you're unable to do it yourself.
| Note: For security reasons, Motive Support cannot reset passwords on behalf of users. Users must reset it themselves or request help from their Fleet Manager/Admin. |
Account Unlock Email
- If you are locked out of your Motive Fleet Dashboard or Driver/Fleet App account, Motive sends an unlock email to your registered email address.
- Open the email. Click or tap on Click here to unlock your account.
- Your Motive account is now unlocked, and you can log in with the correct Email or Username and Password.
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