Driver App is designed smartly to cater to the needs of drivers speaking various languages. The Android version of the Driver App allows users to s...
FAQs
Switch Languages in the Driver App for Android
Difference between the Motive Driver App and the Vehicle Gateway
The Motive Vehicle Gateway is a hardware device that connects to the vehicle’s Engine Control Module (ECM) via the diagnostic port. When used in co...
Managing Automatically Recorded Drive Time - FAQs
Audience Drivers, Fleet Admins, Fleet Managers Applies To Fleet Dashboard Why are you removing the functionality to reclassify drive ti...
Driver License State and Number
All drivers on ELD Mode are required to include a Driver's License State and Number in their driver profile to remain compliant with the ELD Mandat...
How to Get Wi-Fi Password for the Vehicle Gateway Hotspot
Drivers are prompted to enter Wi-Fi password when they try to connect to the Vehicle Gateway Wi-Fi through their iOS or Android device. You will...
Data limit when connected to the Vehicle Gateway's hotspot
500 MB is available to be used when connected to the Vehicle Gateway’s hotspot.This can provide about 20 hours of light web browsing. The internet ...
How to access the Logs older than 14 days?
Unfortunately, there is no way to access logs that are older than 14 days in the Driver App. As a Driver, you can only log in to your account at go...
Undo accidentally claimed unidentified trips
If the Driver made a mistake and claimed a driving event that does not belong on their log, they can remove the mistakenly claimed driving event on...
Drivers, vehicles and assets icons on Fleet View
AudienceFleet Admins, Fleet ManagersApplies ToFleet Dashboard > Fleet View IntroductionFleet View brings all your fleet resources under one view, m...
How to change Log increment to One Minute
Audience Drivers Applies To Driver App Introduction Only the Drivers using Electronic Logbook mode (i.e: free app users) can edit their...
Print the Logs (Android)
Motive makes it easy for the driver to print up to two weeks of their logs directly from your phone. Printing Logs on Android 1. On the Home screen...
Manage automatically recorded drive time in Driver App
Motive users can not edit automatically recorded drive time to a Special Duty Status (SDS), such as Personal Conveyance (PC) and/or Yard Move (YM) ...
Setup automatic Motive app update on Android
Keep your Motive Driver App up to date by turning on the Auto-Update feature on your device and avail the latest features.Open the Play Store App f...
How to print Logs in Driver App (iOS)
Audience Drivers Applies To Driver App Introduction The Motive Driver App (iOS) provides you the ability to print your logs. Please follo...
Can the Vehicle Gateway stop recording the trips made by mechanics as unidentified within few miles radius?
There is no functionality to stop the Vehicle Gateway from recording trips as unidentified for mechanics, even for short trips within a mile radius...
How can I buy more Live Stream footage?
Audience Fleet Admin Applies To AI Dashcam, Fleet Dashboard (Pro and Enterprise plans) Answer Live streaming allows Fleet Managers to vi...