FAQs

  FMCSA Guidance The Federal Motor Carrier Safety Administration (FMCSA) provides regulatory guidance under §395.8 - Driver’s Record of Duty Status...

Audience Drivers Applies To  Driver App > Logs    Answer You cannot assign drive time to the mechanic. You can only assign an unidentified ...

Motive’s driver identification uses advanced AI technology to match drivers to unidentified trips and automatically generates a log suggestion to t...

Audience Drivers  Applies To  Driver App   Answer Motive allows the Fleet Admins to make the driver signatures compulsory on logs before mo...

Drivers can edit or delete their inspection reports that they have created previously through their Driver App. Editing or deleting Inspection Repo...

Driver App provides a customized view for the local and exempt Drivers as their needs are different from those driving with ELDs. With this Driver...

Audience Drivers, Fleet Admins, Fleet Managers Applies To Driver Logs   Introduction When editing driver logs, manual drive time cannot be ...

Audience Fleet Admins, Fleet Managers, Drivers Applies To Smart Dashcam   Answer Smart Dashcam is compatible with a Vehicle Gateway - model...

Driver can manually add/remove assets on their driver logs whenever an asset is picked up or remove the asset when it is dropped off by following t...

Audience Drivers Applies To Driver App   Answer The Vehicle Gateway (VG) generates a Wi-Fi network accessible by multiple devices within a ...

IntroductionThe Motive Help Center provides information about all Motive products and services to help you resolve issues quickly. You can also vie...

Drivers can carry over the shipping documents and trailer number onto the next day's log to save time, and reduce form and manner errors. Carrying ...

Symptom(s): The driver incurs a 30-minute break violation by exceeding 8 hours of driving, thereby breaching Hours of Service (HOS) regulations.For...

Audience Drivers Applies To Vehicle Gateway   Answer According to the FMCSA, a driver using the Motive Vehicle Gateway/ELD that has a devic...

Motive driver App allows you to quickly connect to the vehicle of your choice from the Home screen. Connecting to a vehicle on Driver App 1. Log in...

Audience Fleet Admins, Fleet Managers, Drivers Applies To Driver App, Logs   Answer If you are experiencing an issue with logs not syncing ...

  Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard   Answer No, once a driver’s account is set to "Not Required" un...

Motive supports the ability for drivers to switch vehicle mode from Unregulated (non-CMV) to Regulated (CMV) or vice versa. When Fleet Admins enabl...

Drivers can allow location on the Motive Driver App through their phone's Settings. Note: For Android devices, location needs to be ena...

This article addresses how Drivers can utilize the split sleeper toggle feature using US cycles in the Motive Driver application. Note: We have...

Motive allows you to correct log trips by manually editing drive time if you notice errors on your log due to technical difficulties. Drivers can o...

The Fleet Admin can turn on this feature which will prevent drivers from editing their logs once they have certified them for the day. Driv...

  Audience Fleet Managers Applies To Fleet Dashboard   Answer During an audit, you may be required to transfer the output file for Drivers ...

Introduction The Wi-Fi hotspot provides an internet connection for your mobile device. Your Driver App can be connected with the Wi-Fi hots...

Audience Drivers Applies To Driver App   Introduction Motive now allows Fleet Admins to Ignore an incorrectly-recorded driving event usin...

Drivers can easily add or edit trailer and shipping details for the past 14 days using the Motive Driver App by following these simple steps:   Ad...

Audience Fleet Managers, Fleet Admins, Drivers Applies To Driver App, Fleet App, Fleet Dashboard   Answer Yes, you can log into your Motiv...

Audience Drivers Applies To Driver App   Symptoms:  Drivers do not see the option to carry over trailer numbers and shipping documents onto...

Audience Motive Customers Applies To Fleet App, Android (OS), Motive Driver App   The minimum requirement for Android devices supported by ...

The Driver App allows you to continue enjoying its features even when switching to a new company. Once your Driver account is linked to a company, ...