FAQs

Audience Drivers  Applies To  Driver App   Answer Motive allows the Fleet Admins to make the driver signatures compulsory on logs before mo...

Drivers can edit or delete their inspection reports that they have created previously through their Driver App. Editing or deleting Inspection Repo...

Driver App provides a customized view for the local and exempt Drivers as their needs are different from those driving with ELDs. With this Driver...

Audience Drivers, Fleet Admins, Fleet Managers Applies To Driver Logs   Introduction When editing driver logs, manual drive time cannot be ...

Audience Fleet Admins, Fleet Managers, Drivers Applies To Smart Dashcam   Answer Smart Dashcam is compatible with a Vehicle Gateway - model...

Driver can manually add/remove assets on their driver logs whenever an asset is picked up or remove the asset when it is dropped off by following t...

The Vehicle Gateway (VG) generates a Wi-Fi network accessible by multiple devices within a specific range—typically up to 10 meters (32 feet) from ...

The Motive Help Center provides information about all Motive products and services to help you resolve issues quickly. You can also view the Help C...

Drivers can carry over the shipping documents and trailer number onto the next day's log to save time, and reduce form and manner errors. Carrying ...

Symptom(s): The driver incurs a 30-minute break violation by exceeding 8 hours of driving, thereby breaching Hours of Service (HOS) regulations.For...

Audience Drivers Applies To Vehicle Gateway   Answer According to the FMCSA, a driver using the Motive Vehicle Gateway/ELD that has a devic...

Motive driver App allows you to quickly connect to the vehicle of your choice from the Home screen. Connecting to a vehicle on Driver App 1. Log in...

Audience Fleet Admins, Fleet Managers, Drivers Applies To Driver App, Logs   Answer If you are experiencing an issue with logs not syncing ...

No, once a driver’s account is set to "Not Required" under the Hours of Service (HOS) Compliance section on the Fleet Admin Dashboard, it cannot be...

Motive supports the ability for drivers to switch vehicle mode from Unregulated (non-CMV) to Regulated (CMV) or vice versa. When Fleet Admins enabl...

Drivers can allow location on the Motive Driver App through their phone's Settings. Note: For Android devices, location needs to be ena...

This article addresses how Drivers can utilize the split sleeper toggle feature using US cycles in the Motive Driver application. Note: We have...

Motive allows you to correct log trips by manually editing drive time if you notice errors on your log due to technical difficulties. Drivers can o...

The Fleet Admin can turn on this feature which will prevent drivers from editing their logs once they have certified them for the day. Driv...

  Audience Fleet Managers Applies To Fleet Dashboard   Answer During an audit, you may be required to transfer the output file for Drivers ...

Introduction The Wi-Fi hotspot provides an internet connection for your mobile device. Your Driver App can be connected with the Wi-Fi hots...

Audience Drivers Applies To Driver App   Introduction Motive now allows Fleet Admins to Ignore an incorrectly-recorded driving event usin...

Drivers can easily add or edit trailer and shipping details for the past 14 days using the Motive Driver App by following these simple steps:   Ad...

Audience Fleet Managers, Fleet Admins, Drivers Applies To Driver App, Fleet App, Fleet Dashboard   Answer Yes, you can log into your Motiv...

Audience Drivers Applies To Driver App   Symptoms:  Drivers do not see the option to carry over trailer numbers and shipping documents onto...

Audience Motive Customers Applies To Fleet App, Android (OS), Motive Driver App   The minimum requirement for Android devices supported by ...

The Driver App allows you to continue enjoying its features even when switching to a new company. Once your Driver account is linked to a company, ...

If your company is registered with Motive, connecting with your company allows your Fleet Manager to automatically view your logs, send you message...

This article will guide you on how to log in and log out of the Motive Driver App. Log in and log out from the Driver App1. Open the Motive Driver ...

We are constantly working to improve the Motive Driver App and provide a great user experience. To enjoy all the features we offer, make sure you u...