While connecting a Vehicle Gateway with a new truck, it is crucial to know the location of the Diagnostic Port. Here are the possible locations: U...
FAQs
Where is your Vehicle's Diagnostic Port located?
Can a Driver access any other Driver’s Qualification Documents in the Motive Driver app?
Audience Drivers, Fleet Admins Applies To Fleet Dashboard > Workforce, Driver App > Documents ...
How to change the Fleet Settings?
Audience Fleet Admin Applies To Fleet Admin Dashboard Introduction Motive Fleet Admin Dashboard allows Fleet Admins to change the fleet...
Can Fleets or Drivers Get Notified of Upcoming Qualification Document Expirations?
Yes, Fleet Managers and Drivers can be notified of upcoming expirations for Qualification Documents. New alerts can be set up to customize notifi...
Are there any prerequisites to use Qualification Documents?
Audience Drivers, Fleet Admins Applies To Fleet Dashboard > Workforce Answer Motive’s Workforce Management feature is a SaaS-only produc...
Locked Out of Motive Fleet Dashboard or Driver/Fleet App
Audience Fleet Admins, Fleet Managers, Drivers Applies To Fleet Dashboard, Fleet App, Driver App Symptoms: Locked out of Motive Fleet Da...
Which Vehicle Gateway cable goes with Mack trucks?
The type of Vehicle Gateway cable depends on the make and connector pin of the truck. Here is the complete list of the Mack trucks and suitable Veh...
How to Check the Motive Driver App Version
Audience Drivers Applies To Driver App Introduction Motive Driver App is an electronic logbook that allows Drivers to log their driving...
Why am I being charged for an Old Vehicle Gateway?
All customers are charged based on their subscription. If you are looking to cancel or downgrade please contact Motive support or chat with us.
Do I have to submit shipping documents everyday?
Audience Drivers Applies To Driver App > Log Form Answer Yes, if there is a different shipping document number each day, you must submi...
Manually Add or Edit Odometer Readings in the Driver App
Drivers can quickly add or edit odometer readings for any log using the Driver App in just a few simple steps. Steps for adding/editing the Odomete...
Can a Driver have the Motive App installed on both their phone and tablet at the same time?
Audience Drivers Applies To Driver App Answer Logging in on another device automatically logs drivers out from the previous device. Driv...
Recap Hours/Rolling Over Hours
Recap hours refer to the hours worked on the first day of the cycle, while the remaining hours will be added after the last day of the cycle. Overv...
How to Switch Languages in the Driver App for IOS
Audience Drivers Applies To Driver App Introduction Driver App is designed smartly to cater to the needs of Drivers speaking various lang...
Unable to Login into Driver App
Symptoms: Driver App Login issue I’m unable to Login my Driver App account. My Driver App shows an error on the Login screen. Cause Outdated ver...
Smoking AI FAQs
QuestionWhy does Smoking AI matter?AnswerSmoking AI helps fleets enforce no-smoking policies automatically, reduce manual review burdens, enhance ...
How to disable Agriculture Exemption using Driver App
Audience Driver Applies To Driver > ELD Required Introduction As per 49 CFR § 395.1(k), ELD drivers are exempt from HOS rules during stat...
Which Vehicle Gateway cable I need with Dodge RAM trucks?
Audience Installers, Drivers, Fleet Admins Applies To Vehicle Gateway, Trucks Answer The Vehicle Gateway cable required for your truck may...
How to add an agriculture source before entering the 150-air-mile radius in the Driver App?
Audience Driver Applies To Driver > ELD Required Introduction Motive empowers Fleet Admins to activate an agriculture exception for ELD d...
Why is there a yellow clock icon on driver profile in Fleet App?
Audience Fleet Admin Applies To Fleet App > Driver Profile Answer The yellow clock icon on the Fleet App's driver profile indicat...
Update Odometer Unit
Drivers can change their odometer reading Scale from the driver app Updating odometer unit 1. Log into the Driver app 2. Click on the Hamburger ...
Check the remaining time in a shift reset
Drivers can view the remaining time until shift reset in their Driver App by following the steps given below. Checking the remaining time in a shi...
What is the USA Passenger Cycle Rule?
Audience Drivers, Fleet Admins, Fleet Managers Applies To Motive Driver App, Fleet Admin Dashboard Answer: Work Shift (On-Duty period) ...
How to pair a Vehicle gateway from Bluetooth on an iOS device
This article offers instructions on pairing and unpairing Bluetooth devices on an iOS device. Pairing/Unpairing a Bluetooth device on an iOS device...
What is Texas 70hr/7 day Cycle Rule?
Audience Drivers, Fleet Admins, Fleet Manager Applies To Driver App, Fleet Dashboard Answer: Work Shift On-duty begins after at least 8 ...
16 Hour Short Haul Exemption
This regulation allows a Driver who always starts and ends the day from the same location to get two extra hours once per week or after having take...
Delete Driver Account
You can delete your driver profile via the Motive App using the following Steps. Both Android and iOS versions of the Motive app allow you to delet...
Split Sleeper Provision in Texas Cycle Rule
In Texas, the Split Sleeper provision means truck drivers can split their 10-hour off-duty time into two parts. Each part must be at least 2 h...
Turn off Personal Conveyance
ELD mode-enabled Drivers can turn off Personal Conveyance (Off Duty-Driving) using Driver App. Turning off Personal Conveyance on Driver App 1. Whe...
How many hours is a Driver allowed to drive in a day?
A driver's allowable driving time depends on the Hours of Service (HOS) cycle they are following. The Motive Driver App supports the following HOS ...