FAQs

Yes, Fleet Managers and Drivers can be notified of upcoming expirations for Qualification Documents.  New alerts can be set up to customize notifi...

Audience Drivers, Fleet Admins Applies To Fleet Dashboard > Workforce   Answer Motive’s Workforce Management feature is a SaaS-only produc...

Repeatedly entering incorrect login credentials triggers lockout scenarios that may leave users locked out of the Motive Fleet Dashboard or Driver/...

The type of Vehicle Gateway cable depends on the make and connector pin of the truck. Here is the complete list of the Mack trucks and suitable Veh...

Audience Drivers  Applies To Driver App   Introduction  Motive Driver App is an electronic logbook that allows Drivers to log their driving...

All customers are charged based on their subscription. If you are looking to cancel or downgrade please contact Motive support or chat with us. 

Yes, if there is a different shipping document number each day, you must submit it daily.  If the shipping document number remains the same, you c...

Drivers can quickly add or edit odometer readings for any log using the Driver App in just a few simple steps. Steps for adding/editing the Odomete...

Audience  Drivers Applies To Driver App   Answer Logging in on another device automatically logs drivers out from the previous device. Driv...

Recap hours refer to the hours worked on the first day of the cycle, while the remaining hours will be added after the last day of the cycle. Overv...

Audience Drivers Applies To Driver App   Introduction Driver App is designed smartly to cater to the needs of Drivers speaking various lang...

Symptoms: Driver App Login issue I’m unable to Login my Driver App account. My Driver App shows an error on the Login screen.  Cause Outdated ver...

 Why does Smoking AI matter?Smoking AI helps fleets enforce no-smoking policies automatically, reduce manual review burdens, enhance brand professi...

Audience Driver Applies To Driver > ELD Required   Introduction As per 49 CFR § 395.1(k), ELD drivers are exempt from HOS rules during stat...

Audience  Installers, Drivers, Fleet Admins Applies To Vehicle Gateway, Trucks Answer The Vehicle Gateway cable required for your truck may...

Audience Driver Applies To Driver > ELD Required   Introduction Motive empowers Fleet Admins to activate an agriculture exception for ELD d...

The yellow clock icon on the Fleet App's driver profile indicates that the driver is approaching a 1-hour violation. 

Drivers can change their odometer reading Scale  from the driver app  Updating odometer unit  1. Log into the Driver app 2. Click on the Hamburger ...

Drivers can view the remaining time until shift reset in their Driver App by following the steps given below. Checking the remaining time in a shi...

Audience Drivers, Fleet Admins, Fleet Managers Applies To  Motive Driver App, Fleet Admin Dashboard   Answer: Work Shift (On-Duty period) ...

This article offers instructions on pairing and unpairing Bluetooth devices on an iOS device. Pairing/Unpairing a Bluetooth device on an iOS device...

Audience Drivers, Fleet Admins, Fleet Manager Applies To Driver App, Fleet Dashboard   Answer: Work Shift On-duty begins after at least 8 ...

This regulation allows a Driver who always starts and ends the day from the same location to get two extra hours once per week or after having take...

You can delete your driver profile via the Motive App using the following Steps. Both Android and iOS versions of the Motive app allow you to delet...

In Texas, the Split Sleeper provision means truck drivers can split their 10-hour off-duty time into two parts. Each part must be at least 2 h...

ELD mode-enabled Drivers can turn off Personal Conveyance (Off Duty-Driving) using Driver App. Turning off Personal Conveyance on Driver App 1. Whe...

A driver's allowable driving time depends on the Hours of Service (HOS) cycle they are following. The Motive Driver App supports the following HOS ...

FMCSA GuidanceThe Federal Motor Carrier Safety Administration (FMCSA) provides regulatory guidance under §395.8 - Driver’s Record of Duty Status.Ex...

Audience Drivers Applies To  Driver App > Logs    Answer You cannot assign drive time to the mechanic. You can only assign an unidentified ...

Motive’s driver identification uses advanced AI technology to match drivers to unidentified trips and automatically generates a log suggestion to t...