Dashcam recording capacity varies for different dashcam models. The audio recording feature also impacts the total storage capacity for the Dashcam...
FAQs
What is Dashcam recording capacity?
Is there a late fee charge on Motive Card?
Audience Fleet Managers, Fleet Admins Applies To Motive Card Answer Yes, if the Motive Card invoice is not paid in full by the due date...
Unsafe behaviors through Dashcam and Vehicle Gateway
Motive detects unsafe driving behaviors from the AI and Smart Dashcams in addition to the Vehicle Gateway. Read below to learn how Motive defines e...
Why Is the Business Owner’s Social Security Number Required for a Motive Card Application?
Audience Fleet Admins Applies To Motive Card Answer Motive requires the business owner's Social Security Number (SSN) to comply with bank...
How to report if a Motive Card is lost or stolen?
Answer If a Motive Card is lost or stolen the drivers can contact their Fleet Admin. The Fleet Admin can either freeze the particular card or deact...
Can I increase my Motive Card credit limit?
Audience Fleet Admins, Fleet Managers Applies To Motive Cards Answer Credit Limit increase can be requested 90 days after your first Mo...
How to replace a Motive Card
Motive Cards can be replaced simply by Deactivating the old card first. Fleet Admin can contact Motive Card support at (855) 434-3564 and press “3”...
How to reset password for Fleet App
Audience Fleet Admins, Fleet Managers Applies To Fleet App Introduction Fleet App enables Fleet Managers and Fleet Admins to manage driv...
How to edit an order and dispatch
Audience Fleet Managers Applies To Dispatch Introduction With the Motive Dispatch feature Fleet Managers can create, manage and track...
What is the AG Max Thermo King Integration?
Audience Fleet Managers, Admins Applies To Fleet Dashboard > Fleet View Introduction The Motive integrated platform provides best-in-clas...
How to log in/ log out of Fleet App
Audience Fleet Admins, Fleet Managers Applies To Fleet App Introduction Motive’s Fleet App allows Fleet Admin and Fleet Managers to keep...
How to create/draft a Dispatch
Audience Fleet Managers Applies To Fleet Dashboard > Dispatch Introduction The Motive Dispatch feature allows Fleet Managers to create...
How to download Certificate of Compliance?
Audience Drivers, Fleet Managers, Fleet Admins Applies To Certificate of Compliance Answer The Motive Vehicle Gateway is compliant with F...
What is the difference between sending a New Message and a Broadcast?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Answer Motive’s messaging tool is built around keeping ease of communica...
How does the Motive Card billing cycle work?
The billing cycle only starts once one of the cards in the company is activated regardless of whether the bank is linked or not. The billing cycle...
How to use vehicle follow mode on Fleet Dashboard
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard > Fleet View Introduction Fleet Managers and Fleet Admins can en...
How to view your driver's logs on the Fleet App
Audience Drivers Applies To Driver App Introduction The Motive Fleet App allows Fleet Admins to view their Driver’s logs in detail to b...
How to Install apps from App Marketplace on Fleet Dashboard
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard > Marketplace Introduction App Marketplace allows Fleet Managers and ...
What Are The Different Group Structures On Fleet Dashboard?
To help organize Drivers, Vehicles, Assets, and Geofences, Motive allows Fleet Admins to group these entities into Groups and Subgroups. Groups an...
How do vehicle assignments work for exempt and non-exempt drivers in Motive, and how are their trips recorded?
Vehicles can only be assigned to exempt drivers by Fleet Administrators. Assigning a vehicle to an exempt driver ensures that any events or trips c...
How does the Asset/Vehicle pairing feature work?
This feature allows the nearby assets to automatically get paired with the vehicles. It enables the Fleet Admins to speculate which vehicle is atta...
What is the Canada South Off-Duty Clock
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard, Driver App Introduction Fleets operating in Canada have to abide by th...
How do I use the Motive Card?
Answer The Motive Card is a secured chip corporate card that can be used for fuel, lodging, and business expenses. It can be used at any location w...
Where can I use my Motive Card?
Audience Motive Cardholders Applies To Motive Card Answer The Motive Card can be used wherever a Mastercard is accepted within the United Sta...
Where can I get Discounts on the Motive Card?
Audience Motive Cardholders Applies To Motive Card Answer Motive Cardholders can get up to 21 cents per gallon in diesel discounts at pre...
How to update Motive Drivers App
To use the Vehicle Gateway to its full potential it has to be in its latest version. Having an outdated version can hinder you from using the new f...
Can a Driver work with multiple companies using Motive Driver App?
Audience Drivers Applies To Driver App Answer Yes, a driver can work with 2 different companies using the Driver App, but the driver need...
What are the conditions to apply split sleeper berth
Audience Drivers, Fleet Admins, Fleet Managers Applies To Fleet Dashboard, Fleet App, Driver App Answer In order to apply for the split ...
My transactions are getting declined at a Pilot/PFJ location; what do I do?
Audience Drivers Applies To Motive Cards Symptom Transactions declined at the Pilot/PFJ location Cause Some Pilot/Flying J locat...
Motive Card transaction is declined
Audience Drivers Applies To Motive Card Symptoms: Motive Card transaction is declined My Motive Card transactions are getting declined...