Audience Drivers Applies To Driver App Answer Drivers must take a 30-minute break when they have driven for a period of 8 cumulative hour...
FAQs
What status should I be on when I am ready for my 30 minute break?
24-Hour Break Violation in Canada South 70-Hour/7-Day Cycle
Audience Fleet Admins, Drivers Applies to Fleet Dashboard, Driver App Answer: Drivers must take at least one 24-hour off-duty or sleepe...
Electronic Logging Device (ELD) Automatically Record Driving Status
According to Federal Motor Carrier Safety Administration (FMCSA) guidelines, an ELD must automatically switch to driving mode once the commercial m...
How long does it take for IFTA to update/Populate?
IFTA is generated on the date or state change. It takes 2-3 days to update/populate complete data on the dashboard. Note: IFTA reports may sho...
Driver is getting a 14-hour shift limit violation
Symptom The driver is getting a 14-hour violation. Cause The driver receives a 14-hour shift violation after being in the "On-Duty" and/or "Drivin...
Replace Asset Gateway on asset profile
Steps: Replacing AG on the asset profile 1. Log in to Fleet Dashboard and click the Admin icon.2. Click Assets.3. Locate the Asset and click the...
What do the different LED light behaviors mean on my AI Omnicam?
Audience Fleet Admin, Driver Applies To AI Omnicam The AI Omnicam uses LED lights to indicate its current status. Below is a guide to und...
Where should I mount my AI Omnicam?
Audience Fleet Managers, Fleet Admins Applies To AI Omnicam Answer Motive suggests mounting the AI Omnicam at the cowl, door, rear, or c...
What is Canada South 70hour/7day cycle (Property & Passenger)?
Shift starts after any period of 8+ hours off duty/sleeperDriver must not drive after 16 hours have elapsed since the start of the shiftDriver must...
USA Property Cycle
The Motive Driver App supports U.S. property-carrying drivers in accurately tracking and managing their Hours of Service (HOS). Proper HOS manageme...
Features in Enterprise subscription
Motive's Enterprise Subscription includes the following features:IFTA exemptionCustomizable documentsSafety analytics and training videosCustomizab...
Drivers getting 11 hour driving limit violation
The driver receives an 11-hour driving violation after driving for more than 11 hours in the 14-hour shift. They can avoid this violation in the fu...
What is Canada South 120hr/14 days Cycle?
Audience Drivers, Fleet Admins Applies to Driver App, Fleet Dashboard Rules: Shift starts after any period of 8+ hours off duty/sleeper ...
What is a Special Duty Status (SDS)?
Audience Fleet Admins Applies to Fleet Admin Dashboard Answer There are 3 special duty statuses: Manual drive time - allows a driver to...
How to Download Trips Detail Report
Audience Fleet Admins Applies To Fleet Dashboard > Reports Introduction Fleet Managers and Admins can view and download trip reports fr...
How to Enable Ignore Drive Time Access for Fleet Admins
Audience Fleet Admins Applies To Fleet Dashboard Introduction When a fleet admin is unable to see the option to Ignore Drive Time wh...
What is the Motive Driver App Update Process?
Audience Fleet Admins, Drivers Applies To Driver App Introduction Keeping the Motive Driver App up-to-date is crucial for getting the bes...
Can I edit the Vehicle ID of a vehicle?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Answer Yes, you can edit the Vehicle ID. Go to the vehicle profile in ...
What points should I remember while performing Pre- Post [Vehicle/ Trailer] Inspection?
Audience Driver Applies To Driver App Answer: We all know that it is now essential for both the US and the Canadian mandate holders to ...
Do road-facing dashcams include audio recording?
Yes, roading-facing only dashcams have the capability to record audio. However, by default, the setting is turned off. You can enable audio recordi...
How to Switch Between Organizations on Motive Fleet Dashboard
Audience Fleet Managers, Drivers, Fleet Admins Applies To Fleet Dashboard Introduction Our Company Switcher feature allows customers to ...
Dashcam Models
Motive dashcams help fleets improve safety and visibility by capturing critical driving moments and turning them into actionable insights. They sup...
What are Alert Types?
Audience Fleet Admin Applies To Fleet Dashboard > Admin > Alerts Answer Fleet Admins can create and manage email alerts and notifications...
How to Claim/Reject an Unidentified Unregulated (Non-CMV) Vehicle Trip using Driver App
Audience Drivers Applies To Driver App Introduction Drivers (Logs mode only) can either claim or reject an unidentified trip using the Dr...
How to connect with an Unregulated (Non-CMV) Vehicle using Driver App
Audience Drivers Applies To Driver App Introduction ELD required drivers can now record Unregulated (non-CMV) vehicles movement as on-dut...
Unregulated (Non-CMV) mode
Motive now supports setting vehicle regulation mode as ‘Unregulated (non-CMV)’. Drivers need to update their application to Version 53 (or above) o...
Can I change the duty status of an ELD recorded drive time?
Audience Driver Applies To Driver App Answer No, ELD regulations prohibit editing automatically recorded driving time. Once a driving eve...
What is Dashcam recording capacity?
Dashcam recording capacity varies for different dashcam models. The audio recording feature also impacts the total storage capacity for the Dashcam...
Is there a late fee charge on Motive Card?
Audience Fleet Managers, Fleet Admins Applies To Motive Card Answer Yes, if the Motive Card invoice is not paid in full by the due date...
Unsafe behaviors through Dashcam and Vehicle Gateway
Motive detects unsafe driving behaviors from the AI and Smart Dashcams in addition to the Vehicle Gateway. Read below to learn how Motive defines e...