Audience Drivers Applies To Driver App Answer: “Engine synchronization data diagnostic events” occur when an ELD loses ECM connectivity to ...
FAQs
When do electronic logging device (ELD) “engine synchronization data diagnostic events” and “engine synchronization compliance malfunctions” occur?
How can a Driver download logs older than 14 days?
Introduction The Motive Driver App allows the drivers to download logs from the past 14 days. However, the logs older than 14 days can only be down...
What status should I be on when I am ready for my 30 minute break?
Audience Drivers Applies To Driver App Answer Drivers must take a 30-minute break when they have driven for a period of 8 cumulative hour...
24-Hour Break Violation in Canada South 70-Hour/7-Day Cycle
Audience Fleet Admins, Drivers Applies to Fleet Dashboard, Driver App Answer: Drivers must take at least one 24-hour off-duty or sleepe...
Electronic Logging Device (ELD) Automatically Record Driving Status
According to Federal Motor Carrier Safety Administration (FMCSA) guidelines, an ELD must automatically switch to driving mode once the commercial m...
How long does it take for IFTA to update/Populate?
IFTA is generated on the date or state change. It takes 2-3 days to update/populate complete data on the dashboard. Note: IFTA reports may sho...
Driver is getting a 14-hour shift limit violation
Symptom The driver is getting a 14-hour violation. Cause The driver receives a 14-hour shift violation after being in the "On-Duty" and/or "Drivin...
Replace Asset Gateway on asset profile
Steps: Replacing AG on the asset profile 1. Log in to Fleet Dashboard and click the Admin icon.2. Click Assets.3. Locate the Asset and click the...
What do the different LED light behaviors mean on my AI Omnicam?
Audience Fleet Admin, Driver Applies To AI Omnicam The AI Omnicam uses LED lights to indicate its current status. Below is a guide to und...
Where should I mount my AI Omnicam?
Audience Fleet Managers, Fleet Admins Applies To AI Omnicam Answer Motive suggests mounting the AI Omnicam at the cowl, door, rear, or c...
What is Canada South 70hour/7day cycle (Property & Passenger)?
Shift starts after any period of 8+ hours off duty/sleeperDriver must not drive after 16 hours have elapsed since the start of the shiftDriver must...
USA Property Cycle
The Motive Driver App supports U.S. property-carrying drivers in accurately tracking and managing their Hours of Service (HOS). Proper HOS manageme...
Features in Enterprise subscription
Motive's Enterprise Subscription includes the following features:IFTA exemptionCustomizable documentsSafety analytics and training videosCustomizab...
Drivers getting 11 hour driving limit violation
The driver receives an 11-hour driving violation after driving for more than 11 hours in the 14-hour shift. They can avoid this violation in the fu...
What is Canada South 120hr/14 days Cycle?
Audience Drivers, Fleet Admins Applies to Driver App, Fleet Dashboard Rules: Shift starts after any period of 8+ hours off duty/sleeper ...
What is a Special Duty Status (SDS)?
Audience Fleet Admins Applies to Fleet Admin Dashboard Answer There are 3 special duty statuses: Manual drive time - allows a driver to...
How to Download Trips Detail Report
Audience Fleet Admins Applies To Fleet Dashboard > Reports Introduction Fleet Managers and Admins can view and download trip reports fr...
How to Enable Ignore Drive Time Access for Fleet Admins
Audience Fleet Admins Applies To Fleet Dashboard Introduction When a fleet admin is unable to see the option to Ignore Drive Time wh...
What is the Motive Driver App Update Process?
Audience Fleet Admins, Drivers Applies To Driver App Introduction Keeping the Motive Driver App up-to-date is crucial for getting the bes...
Can I edit the Vehicle ID of a vehicle?
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Answer Yes, you can edit the Vehicle ID. Go to the vehicle profile in ...
What points should I remember while performing Pre- Post [Vehicle/ Trailer] Inspection?
Audience Driver Applies To Driver App Answer: We all know that it is now essential for both the US and the Canadian mandate holders to ...
Do road-facing dashcams include audio recording?
Yes, roading-facing only dashcams have the capability to record audio. However, by default, the setting is turned off. You can enable audio recordi...
How to Switch Between Organizations on Motive Fleet Dashboard
Audience Fleet Managers, Drivers, Fleet Admins Applies To Fleet Dashboard Introduction Our Company Switcher feature allows customers to ...
Dashcam Models
Motive dashcams help fleets improve safety and visibility by capturing critical driving moments and turning them into actionable insights. They sup...
What are Alert Types?
Audience Fleet Admin Applies To Fleet Dashboard > Admin > Alerts Answer Fleet Admins can create and manage email alerts and notifications...
How to Claim/Reject an Unidentified Unregulated (Non-CMV) Vehicle Trip using Driver App
Audience Drivers Applies To Driver App Introduction Drivers (Logs mode only) can either claim or reject an unidentified trip using the Dr...
How to connect with an Unregulated (Non-CMV) Vehicle using Driver App
Audience Drivers Applies To Driver App Introduction ELD required drivers can now record Unregulated (non-CMV) vehicles movement as on-dut...
What is an Unregulated (Non-CMV) mode?
Motive now supports setting vehicle regulation mode as ‘Unregulated (non-CMV)’. Drivers need to update their application to Version 53 (or above) o...
How long does it take to get a requested video?
Audience Fleet Admins, Fleet Users Applies To Motive Dashcam Answer Videos requested via Motive Dashcams are received within a few minute...
Can I change the duty status of an ELD recorded drive time?
Audience Driver Applies To Driver App Answer No, ELD regulations prohibit editing automatically recorded driving time. Once a driving eve...