Fleet Admins can check WIFI passwords for vehicles on their Fleet Admin Dashboard on cell phone browser. 1. Search for gomotive.com and tap on the ...
FAQs
How to check WIFI password for vehicles on Cell phone browser
How many DOT numbers can be added in a Company
Answer: There is no limit to adding DOT numbers in a Company account.
What is Agriculture Exception?
Commercial motor vehicle drivers in the United States are exempt from Hours of Service (HOS) rules within a 150-air-mile radius of the source agric...
Unable to send Output File from Driver App
Audience Drivers, Fleet Admins Applies To Motive Driver App Answer Check if the following pre-requisites are fulfilled: Add val...
Why are the videos still in processing/pending status?
The remote video recall process allows you the mobility to request videos from the Dashcam through your Dashboard, wherever you are. It usually tak...
What configurable options are available in the Unsafe Behavior Detection safety settings for events & in-cab alerts?
Audience Fleet Admins, Fleet Managers, Drivers Applies To AI Dashcam, Smart Dashcam IntroductionMotive’s AI Dashcams can trigger safety behav...
Can Fault codes be seen/checked on driver app?
Audience Drivers Applies to Driver App Answer: Fault codes cannot be seen on the driver app Fault codes can be seen by clicking on the v...
Understanding Safety Score Drops
Audience Driver Applies to Driver App The Safety Score is calculated by calculating the normalized event rate per 1,000 miles driven in th...
Basic Usage - Motive Cards
Motive-provided cards are Credit Cards, and they work anywhere a Mastercard is Accepted. Cards can also be used for Online Purchases, Fuel Apps, Fl...
What is the difference between Unidentified and Unbound trips?
Audience Fleet Managers, Fleet Admins Applies To Fleet Dashboard, Unidentified trips, Unbound trips Answer What is an Unidentified trip...
What are Motive Card rewards?
Motive Card rewards is a loyalty program for Motive customers to get additional savings when using their Motive Card. These rewards can be earned t...
When can I use Yard Move?
Audience Fleet admins, Drivers Applies To Driver app Answer: A Yard Move is a special driving status that allows drivers to move a ...
How to Ignore Drive Time from Mobile Browser (Android)
Audience Fleet Admins, Fleet Managers Applies To Fleet Dashboard Introduction If a fleet admin does have not have access to a ...
Can drivers access the W-iFi Hotspot password?
Audience Drivers, Fleet Admins Applies To Fleet Dashboard Answer No, Motive drivers cannot access the Wi-Fi hotspot password. Onl...
US 60/70 Hours Cycle Limit Violation
Audience Fleet Admins, Fleet Managers, Drivers Applies To Driver App, Fleet Dashboard Symptom(s): Driver receives a US 60/70-hour...
How can a Driver get additional WIFI?
Drivers can contact Fleet Admins for additional Wi-Fi. Fleet Admins can increase the Vehicle Wi-Fi threshold.
Does the Driver App switches time zones when drivers enter a different time zone?
Yes, the Motive Driver App automatically adjusts to the driver's current location. However, the time zone recorded in the logs will remain consiste...
How can I get a hard copy of ELD user manual?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Vehicle Gateway Answer Motive does not send a hard copy of the ELD user manual...
What are pending transactions?
Audience Fleet Admins, Fleet Managers, Drivers Applies To Motive Cards Answer Any Transactions made with a Motive Card can show a status ...
How many hours can I drive during adverse driving conditions?
Audience Drivers, Fleet Admins Applies To Vehicle Gateway Answer Drivers may extend both their shift and driving time by 2 hours when fa...
Can I Add a Driver on the Fleet App?
Audience Fleet admin/Fleet manager Applies To Fleet app Answer No, a driver cannot be added through the fleet app. Fleet admins and fleet...
Can I Add a Vehicle on the Fleet App?
Audience Fleet admin/Fleet manager Applies To Fleet app Answer Yes, a vehicle can be added on the fleet app. However, a Vehicle Gateway m...
How to Activate/Turn on Asset Gateway Mini
Audience Fleet Admins, Fleet Managers, Drivers Applies To Asset Gateway Mini Introduction If the Asset Gateway Mini has never been activa...
When is Personal Conveyance Allowed?
Audience Drivers Applies To Driver App Personal Conveyance refers to the off-duty use of a commercial motor vehicle (CMV) for personal re...
When is Personal Conveyance Not Allowed?
While Personal Conveyance allows drivers to operate a commercial motor vehicle (CMV) for personal use while off-duty, there are certain scenarios w...
Difference Between Asset Gateway Mini (AG-31) and Asset Gateway Max (AG-55)
Here is a side-by-side comparison of Asset Gateway Mini (AG-31) and Asset Gateway Max (AG-55).Note:The Environment Sensor (ES-2) is not supported o...
WiFi Hotspot Throttled Status
Motive has introduced updates to its Wi-Fi hotspot service, including true Wi-Fi measurement, reduced data allotment, blacklisting, and throttling ...
Asset Gateway Mini
The Asset Gateway Mini operates in two modes: cable-powered and battery-powered. Each mode provides different functionalities and data collection c...
Hard reboot Asset Gateway Mini
If you want to reboot Asset Gateway Mini hard, you need to hold the reset button for 10 seconds (up to 12 seconds) and then release it. The LED wil...
How Often Does Asset Gateway Mini Provide Location Updates?
Audience Fleet Admins, Fleet Managers Applies To Asset Gateway Mini Answer Asset Gateway Mini provides different check-in rates based on ...