Unable to send Output File from Driver App

 

Audience

Drivers, Fleet Admins

Applies To Motive Driver App

 

Answer

Check if the following pre-requisites are fulfilled: 

  • Add valid license state and license number under driver profile and vehicle profile.
  • Check for any pending unidentified trips on vehicle profile.
  • Add valid VIN number under vehicle profile.
  • Driver must add official comment under output files.
  • Driver app should be on the latest version.
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