What are pending transactions?

    Audience Fleet Admins, Fleet Managers, Drivers
    Applies To Motive Cards

     

    Answer:

    Any Transactions made with a Motive Card can show status as " Pending " for up to 48 - 72 hours.

    During this time the Fleet admin can reach out to Merchant support services for any requests i.e.: Fast-Track Pending Transactions, Cancel any transaction, Pre-Authorization Hold on Fuel & Amount, or Service issues. 

    Merchants are to provide the Purchase details for transaction status updates. i.e.: Category, Total amount, Fuel Discounts (if any).

    Note: Accommodation, Hotels, or Rental Transactions can show pending for up to 30 Days.

     

     

     

    Share this with others