Getting Started with Motive Vehicle Gateway (ELD)

    Audience Fleet Admins, Fleet Managers, Drivers, Installers
    Applies To  Vehicle Gateway

     

    Introduction

    Welcome to Motive! We're excited to have you join us. At Motive, we provide various resources to assist you in getting started and maximizing your investment.

    To get started with our Vehicle Gateway, follow the steps outlined in this guide and ensure it is set up for success.

    The installation steps are as follows:

    Step 1: Installing Vehicle Gateway

    Before starting the installation steps for Vehicle Gateway, review the installation requirements below:

    Installation Requirements

    To install vehicle Gateway, you’ll need:

    • Vehicle Gateway
    • Cable Tools
    • Cable (assigned for your vehicle)
    • Thumbscrews
    • 15-pin connector
    Note: Turn off the vehicle and enable the parking brake before you start the installation.

     

    1. Mack Trucks 2001-2012

     

    Note: Before starting the installation process, ensure that:

    • The parking brake is engaged.
    • The engine is off.
    • The main power switch (if available) is turned off.

    To watch the complete video for the installation process, visit Installation Guide: Cable 3000/3001/3002/3003 for Green 9-Pin

     

    1. Locate the 9-pin port in your vehicle. It’s mostly located on the driver’s side underneath the dash panel in black or green. 

    a. Fleets can request a Y-cable for specific vehicles if required. Motive recommends only using one Y-cable per vehicle when necessary.

    img 1.png

    Note: The numbers in the above image indicate the most probable locations of the diagnostic port. 

     

    2. Y-cables have two unique harness mounts, a square mount with screws and a threaded mount with a nut. Attach the 9-pin Y-cable to the vehicle’s 9-pin port.

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    3. Replace the vehicle’s exposed 9-pin port with the matching end of the 9-pin Y-cable.

    4. Connect the 9-pin end of the Motive cable to the vehicle’s 9-pin port.

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    5. Use the provided zip ties to secure the cables.

    6. Attach the 15-pin connector to the Vehicle Gateway.

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    7. Secure the 15-pin connector on the Vehicle Gateway using the thumbscrews. 

    8. Use the provided alcohol swabs to clean the mounting area.

    9. Remove the adhesive strip’s cover on the back of the Vehicle Gateway and attach it to the mounting area.

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    10. Once plugged in, the LED lights flash before turning solid red. After approximately 1 minute, the left-side LED light turns green indicating a successful GPS connection.

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    Note: The GPS performance may be affected if the Vehicle Gateway is not placed facing out of the vehicle, towards the sky.

     

    2. Volvo VNL trucks 2001- 2009

    To install Vehicle Gateway to VNL trucks 2001-2009, follow the steps given above for the Mack Trucks 2001-2012

    3. Volvo VNL trucks 2009-2018

    Note: Volvo VNL trucks model 2009-2018 require cable 3030. You can install VG with this cable by following the steps given below.  

     

    1. Remove the access panel located at the top centre of the dashboard on the right side of the steering wheel.

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    2. Detach the terminating resistor from the J1939 bus connector and don’t discard it. The J1939 bus connector can be located by following the twisted green and yellow wires in the access panel.

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    3. Attach the male end of the Motive cable to the female end of the truck’s J1939 bus connector (where the terminating resistor was previously attached). 

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    4. Attach the terminating resistor to the female end of the Motive cable to close the circuit.

    5. Find an available battery power (or constant power) outlet in the fuse area of the access panel, then plug the power connector from the Motive cable into an outlet in the access panel. 

    6. Ensure the red wire goes to power and the black wire goes to the ground. In case of any difficulty, try rotating the power connector.

    7. Use the provided zip ties to secure all the cables.

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    8. Take the 15-pin connector end of the Motive cable and place it on top of the dashboard.

    9. Reattach the access panel.

    10. Attach the 15-pin connector to the Vehicle Gateway and mount the Vehicle Gateway to the top of the dashboard.

    11. Secure the 15-pin connector to the Vehicle Gateway using the thumbscrews.

    12. Use the provided alcohol swabs to clean the mounting area.

    13. Remove the adhesive strip’s cover on the back of the Vehicle Gateway and attach it to the mounting area.

    img 4.png

    14. Once plugged in, the LED lights flash before turning red. After approximately 1 minute, the left-side LED light turns green, indicating a successful GPS connection.

    img 5.png

    Note: The GPS performance may be affected if the Vehicle Gateway is not placed facing out of the vehicle, towards the sky.

     

    4. Volvo VNL Trucks 2019-2021

     

    Note: The cables required for installing the Vehicle Gateway to Volvo VNL trucks models 2019-2021 are Cable 3030/3031/3034. 

     

    1. Remove the access panel located at the top center of the dashboard on the right side of the steering wheel.

    img 1.png

    2. There are two identical J1939 connectors (DL1 and DL3) in the center console. Detach the terminating resistor from the DL1 J1939 bus connector, and don’t discard the resistor. 

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    3. Attach the male end of the Motive cable to the female end of the truck’s J1939 bus connector (where the terminating resistor was previously attached). 

    4. Attach the terminating resistor to the female end of the Motive cable to close the circuit.

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    5. Plug the power connector from the Motive cable into an open battery connector in the access panel. There are 6 identical connectors. Plug the Motive cable into one of the 2 connectors labeled ‘Battery’, ‘BATT OPT,’ or ‘F87’. 

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    6. Attach the 15-pin connector to the Vehicle Gateway and mount the Vehicle Gateway to the top of the dashboard.

     

    Note: Depending on the vehicle, the panels may require modification to get the cable’s access at the top of the dashboard. 

    If the panels can’t be modified, the Vehicle Gateway can be mounted inside the panel. Once mounted inside the panel, ensure the cable is not pinched to keep it safe from getting damaged.

    7. Attach the 15-pin connector to the Vehicle Gateway and mount the Vehicle Gateway to the top of the dashboard.

    8. Secure the 15-pin connector to the Vehicle Gateway using the thumbscrews.

    img 5.png

    9. Use the provided alcohol swabs to clean the mounting area.

    10. Remove the backing from the adhesive strip on the back of the Vehicle Gateway and attach it to the mounting area.

    img 4.png

     

    Note: Mount the Vehicle Gateway near the windshield. Ensure mounting it away from vents and electrical components and at least 12 inches away from metal components.

     

    11. Once plugged in, the LED lights flash before turning red. After approximately 1 minute, the left-side LED light turns green, indicating a successful GPS connection.

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    Step 2: Creating a Fleet Manager’s Account

    1. From the website, click on the Login button at the top right.

    2. Click Sign Up

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    3. Enter the required information in the fields.
    4. Click on the checkbox given for Terms and Conditions.
    5. Click on the Captcha checkbox.
    6. Click on the Next button.

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    7. Enter your company DOT # to automatically upload relevant information.
    8. If your company is already registered with Motive, a Request to Join button appears in the search results next to the company. Click the button to send a request to the Fleet Admin of the company.

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    9. If your company is not yet registered or does not have a DOT #, enter the company details manually. When finished, click Go to Dashboard.

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    Step 3: Add a Vehicle

    Once you’ve logged into the Fleet Dashboard as a Fleet Admin, go to the Admin section to add a new vehicle. Then, follow the steps given below:

    1. Log into the Fleet Dashboard and click the Admin icon in the left-hand side menu.

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    2. Click the Vehicles option in the left-hand side menu.
    3. Click the + Add Vehicle button in the top-right corner.

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    4. The Add Vehicle page displays. Under the General section, add the VIN number, and details like Year, Model, and Make would be filled automatically. Also add the required details such as Fuel Type, License, Odometer, and Inspection form.

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    5. Fleet Managers can automatically populate the Year, Make, Model and Fuel Type by decoding VIN and also make the assigned VG to populate the VIN, Year, Make, Model and Fuel Type.

    • To automatically populate the Year, Make, Model and Fuel Type via decoding VIN, enter the VIN and wait till these fields are populated automatically.

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    Note: You can also fetch this vehicle information automatically from the assigned VG. To do that, please assign a Vehicle Gateway (see steps below)

     

    6. After filling in the necessary details, click on + Assign Vehicle Gateway under the Vehicle Gateway Assignment section.

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    7. Select the serial number of the intended Vehicle Gateway from the Assign Vehicle Gateway pop-up menu.
    8. Click Assign once selected.

    Note: Each Vehicle Gateway has a unique serial number printed on the bottom of the device under the bar code. Make sure the Vehicle Gateway you choose here is the same as the one installed in your vehicle.

     

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    9. In the Vehicle Camera Assignment section select Side-Left Camera, Side-Right Camera, and Rear Camera from the drop-down menu.
    10. Enter your vehicle details in the Odometer section.

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    11. Enter your vehicle's Lifetime Engine Hours with the current date and time.
    12. Choose the Vehicle Gateway Preferences of your choice.

     

    Note: This option is only for drivers who are required to maintain logs for compliance.

     

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    13. Select Speed Settings to Trucking Speed Limits.
    14. Tick the Long Idling option.
    15. Click Save.

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    Step 4: Add a Driver

    There are two types of drivers: logs required drivers and logs not required.

    • Logs Required Drivers: Logs Required drivers must complete logs and abide by ELD regulations. 
    • Logs Not Required Drivers: Logs Not Required drivers are not required to complete logs and can access Connect to Vehicle, Support, and Documents from the home screen. 

    Complete instructions for adding either of them are given below:

    1. Add a Logs Required Driver

    1. Log in to the Motive Fleet Dashboard and click the Admin icon in the bottom-left corner.

    2. Click Drivers from the left-hand side menu.
    3. To create a Driver profile, click +Add Driver in the top-right corner.

    4. Under the Account and Security section, enter the required information including the Name, Driver ID, and Phone.
    5. Select the License Issuing State from the License drop-down menu. Then, enter the License number in the field next to it.

    Note: License and Jurisdiction are required for ELD mode-enabled Drivers to remain compliant.

    6. Next, enter the Email, Username and Password. Type the password of your choice or click Generate Password.

    Note: If your Driver’s email address is already in use with Motive, refer to How to add a driver who exists with another company?

    7. Select the Required tab under the Hours of Service Compliance section.

    Note: If your Driver does not require logs, follow this article.

    8. Select between the ELD and Electronic Logbook.

    Note: If Electronic Logbook is selected, add the explanation for this configuration in the Exempt Reason field.
    9. Under the Log Settings section, select a Home Terminal Time Zone from the drop-down menu.
    10. Choose the option for Odometer from the Miles and Kilometers tab.

    Note: If Electronic Logbook is chosen as the Compliance Mode, select Log Increment Time from the drop-down menu as an additional setting after step 9.

    11. In the Special Duty Statuses section, decide whether to enable options such as yard move, personal conveyance, or manual driver time for the driver.

    Note: The Special Duty Statuses section does not appear in case the Electronic Logbook is selected as the Compliance Mode.

    12. Enter the Driver’s carrier information.

    13. Enter the Driver’s cycle settings.
    14. Once you have selected all the Driver settings, click Save in the upper right corner to add your Driver.

    2. Add a Logs Not Required Driver

    1. Follow steps 1 to 6 from the section above.
    2. Select the Not Required tab under the Hours of Service Compliance section.
    3. Add the Exempt Reason.

    4. Under the General section, choose a Home Terminal Time Zone from the drop-down menu.
    5. Select the Odometer option from the Miles and Kilometers tab.

    6. Under the Vehicle Assignment section, click +Assign Vehicle to assign a vehicle to the Driver.

    7. Search or select the required vehicle from the list of provided vehicles.
    8. Once you have selected the vehicle, click Assign.

    9. Once you have selected all the Driver settings, click Save in the upper right corner.

     

     

    Step 5: Connect your Mobile Device to the Vehicle Gateway

    To connect your mobile device with Vehicle Gateway, use the steps mentioned for Android and iOS devices. 

    1. Connect/pair to Vehicle Gateway/ELD via Bluetooth on Android

    1. From your device’s home screen, tap on Settings.

    How_to_connect_your_mobile_device_to_the_Vehicle_Gateway-ELD-01.jpg

    2. Tap on Bluetooth within Connections.

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    3. Ensure the toggle bar is switched to On.

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    2. Connect/pair to Vehicle Gateway/ELD via Bluetooth on iOS

    1. Tap on Settings from your device’s home screen.

    How_to_connect_your_mobile_device_to_the_Vehicle_Gateway-ELD-iOS-6.jpg

    2. Tap on Bluetooth.

    How_to_connect_your_mobile_device_to_the_Vehicle_Gateway-ELD-iOS-7.jpg

    3. Ensure the toggle bar is switched to On.

    How_to_connect_your_mobile_device_to_the_Vehicle_Gateway-ELD-iOS-9.jpg

    3. Connect/pair Driver App to a Vehicle Gateway/ELD

    1. Log into the Driver App and tap on Logs.

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    2. Tap NO VEHICLE to connect with your Vehicle Gateway.

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    3. A list of your company’s vehicles appears. Select the vehicle that you want to connect to.

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    4. Select the accessory, and your device will attempt to connect to the Vehicle Gateway using Bluetooth.

     

    Note: Wait for thirty seconds to one minute for your Vehicle Gateway to appear in the list.

     

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    5. A green icon appears at the top right of the Logs screen to indicate a successful connection.

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    Congratulations! You're all set to use Motive ELD. For more information, click the links in the Related Content section. 

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