Getting Started with Motive Vehicle Gateway (ELD)

    Audience Fleet Admins, Fleet Managers, Drivers, Installers
    Applies To Vehicle Gateway

     

    Introduction

    Welcome to Motive! We are happy to have you on board. At Motive, we have multiple resources available to help you get started and make the most of your investment. Please open the links listed below to read our onboarding documentation and set up your Vehicle Gateway for success.

     

    Step 1: Installing Vehicle Gateway

    At Motive, we are committed to serving our customers and we take pride in providing top-notch services. Here are complete instructions for installing a Vehicle Gateway:

    There are some specific instructions for installing Vehicle Gateway in different vehicles. Please find out the type of vehicle you own and follow the instructions in the relevant link below:

     

    Step 2: Creating a Fleet Manager’s Account

    If you’re managing the entire Vehicle Gateway installation process, you’ll need to be set up as a Fleet Admin in your company’s Motive Fleet Dashboard. Here is how to sign up for a Fleet Manager’s account:

     

    Step 3: Add a Vehicle

    Once you’ve logged into the Fleet Dashboard as a Fleet Admin, go to the Admin section to add a new vehicle. Here are the complete instructions:

     

    Step 4: Add a Driver

    Once you have added a vehicle, it is required to add a Driver for assigning the vehicle. Here is the complete process:

     

    Step 5: Connect your Mobile Device to the Vehicle Gateway

    Here is a complete guide on how your drivers can connect to the Vehicle Gateway:

    If you want to get the Vehicle Gateway into pairing mode you can follow these instructions:

     

    Troubleshooting Vehicle Gateway

    If you have any trouble while installing the Vehicle Gateway, we have got you covered. Here is a complete troubleshooting guide that would help you out based on the specific issues with Vehicle Gateway:

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