How to Assign an Unfamiliar driver profile to a Non-Company Driver in Face Match

    Audience Fleet Admins, Fleet Managers 
    Applies To  Fleet Dashboard 



    Once you’ve enabled the Face Match option from the Driver Identification Settings from your Motive Admin Dashboard and have the Face Match profiles permissions, you can assign an Unfamiliar driver profile to a Non-Company driver in Face Match.

    Once a profile is identified as a 'Non-company driver' , it is recognized in future trips, but cannot be automatically assigned without an official Motive driver account. This is best suited for cases ‘if a mechanic’ or ‘a 3rd party vendor’ drives the vehicle but does not have a driver account.

    Note: Face Match requires a dual-facing AI dashcam (DC-54) and is available for customers on the Enterprise & Pro subscription packages. This feature is OFF by default.
    • Driver Privacy: Enabling Face Match AI requires confirmation that all necessary consents have been secured from vehicle operators in accordance with the law. Face Match does not function within the State of Illinois.


    Steps: Assigning an Unfamiliar driver profile

    1. Log in to the Motive Fleet Dashboard, and click on the Admin icon in the bottom-left corner of the side menu.


    2. Click on Drivers from the left side panel.
    3. Click the Face Match option beside All Drivers option on the screen.

    Screenshot (105).png

    4. To identify a non-company driver (i.e., Mechanic), go to the Unfamiliar driver's tab and click on Identity under the Actions column to review the latest images captured for the driver in more detail.

    Unfamiliar 1.png

    Review the images carefully before identifying the driver.

    5. Select any image to view in full screen.


    6. When ready, click on Identify Driver as Non-company driver in the top right to assign and add a description for reference.


    7. Select the driver's name from the Driver name dropdown menu.

    8. Click Identity.


    9. The profile is identified as a Non-Company driver.

    Note: You can recognize it in future trips but cannot automatically assign it without a Motive driver account.


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