Welcome to Motive! We are happy to have you on board. At Motive, we have multiple resources available to help you get started and make the most of your investment. Please open the links listed below to read our onboarding documentation and set up your AI Dashcam for success.
Step 1: Adjusting and Installing AI Dashcam
1. How to adjust AI Dashcam Mount
- The AI Dashcam has an adjustable mount that makes finding the perfect angle for your camera easy. Loosen the main thumb screw with your finger or with the included Allen key.
The mount’s position can now be freely adjusted to achieve the best viewing angle for your dashcam.
Once you have a clear view of the road (and of the driver for the dual-facing model), tighten the main thumbscrew once more so that the camera won’t move while the vehicle is in motion.
2. How to install AI Dashcam
Installation Requirements
- AI Dashcam
- Allen Key Wrench
- Alcohol Swabs
- Zip Ties
- Cable Clips
- Extra Adhesive Sticker
- AI Dashcam
- Motive Driver App
- Motive Fleet Dashboard
- Vehicle Gateway - Model LBB 3.55 or newer
1. Connecting your AI Dashcam
| Note: Turn your vehicle's Engine ON before installing and mounting the AI Dashcam. |
1. Clean the USB side of the Vehicle Gateway with the provided alcohol swab.
2. Pull the sticker covering the adhesive on the end of the USB cable.
3. Connect the USB cable to the Vehicle Gateway and press firmly for 10 seconds.
|
Note: If you see a pulsating Blue LED, your AI Dashcam is getting updated. Keep the truck's engine on for connecting with the Driver App. Note: You will not see Manage Dascham on the Driver App unless the dashcam light is stable blue. |
2. Selecting a mounting location
1. We recommend mounting on the top center of the windshield so it doesn’t obscure the driver’s view of the road.
2. Before installing, peel off the protective stickers from the dashcam.
3. Adjusting the AI Dashcam Mount
6. Loosen the main screw of the mount with your finger or use the included Allen key.
| Note: Don't remove the adhesive sticker on the mount at this stage. |
7. Hold the dashcam against the selected location with the cable running from the top.
| Note: To test your mounting location, read How to test the AI Dashcam. |
4. Mount the AI Dashcam
8. Peel the adhesive sticker off the mount on the road-facing side of the dashcam.
| Note: The road-facing side does not contain the Quick Capture button. |
9. Apply pressure for 15 seconds so that the dashcam is firmly attached to the windshield.
5. Route the cable
10. Secure the USB cable around the edge of your windshield using the provided cable clips.
You’ll see a white LED progress bar indicating that the camera is starting up for the first time. The camera will update its software.
11. When the LED status bar turns solid blue, the camera has completed updating and is ready to start recording. You will receive the following audio alert: “AI Dashcam is activated!”
Step 2: Testing AI Dashcam
1. How to test the AI Dashcam
1. Log into the Driver App and click on Logs.
2. Tap on the Current Vehicle section.
3. Tap Manage Dashcam. If the camera is detected, it will show ‘connected' and will give you an option to take a test image.
4. Tap the View Images button to ensure the camera has a clear view of the driver and road.
You will be taken to a new screen where you can view your images. If the Dashcam is dual-facing then you will see both images together.
2. How to get a test image from AI Dashcam
1. Switch your engine ON.
2. Check whether the Blue LED light on the camera is lit. If the Blue LED does not turn on within 3 minutes of the engine on, disconnect and reconnect the camera from the Vehicle Gateway while the engine remains ON. The LED will turn on in another 3 minutes.
3. Wait for 2 minutes after the LED light on the camera turns ON.
4. Open the Driver App and attempt to take a test image again.
5. If you still fail to take an image, unplug DC first while the engine is still ON.
6. Connect to the Driver App and wait until the status of the Dashcam changes to Disconnected.
7. Turn off the engine after 1 min and disconnect the Vehicle Gateway as well. Wait for 5 mins.
8. Plug back the Vehicle Gateway and wait for it to power up. Make sure the GPS(left) light is solid GREEN. Turn the engine ON, wait 1-2 mins, and connect the DC.
9. Connect to the Driver App and wait until the status of the Dashcam changes to Connected. Now try to take the test image again.
10. If the install image check fails with the LED ON, the camera is busy transferring a video. Try again in a few minutes.
11. If the next try fails, reach out to Support.
3. What's the Quick Capture button on the AI Dashcam
- The Quick Capture button allows the driver to quickly capture the event or footage they find worth sharing with the Fleet Admins.
- The Quick Capture button is located in the center of the AI Dashcam just above the LED light bar. The button is available on the road-facing (DC- 53) and dual-facing (DC-54) models of the AI Dashcam. The button has a triangle and oval symbol on it.
- Pressing the Quick Capture button uploads 30 seconds of video before and after the button press for fleet/safety managers to review.
- After the button is pressed, the driver will receive both audio and visual alerts indicating that their Quick Capture video is being uploaded:
a). Audible alert: “Uploading Quick Capture”
b). Visual LED alert.
- There are two different ways admins can be notified of Quick Capture events:
1. Fleet Dashboard
1. Log into Fleet Dashboard and click on Safety.
2. Click on Events.
3. Filter the events for Driver Capture from All Events.
What_s_the_Quick_Capture_Button_on_the_AI_Dashcam-02.png
2. Email Alerts
Admins also receive email notifications if they have activated email alerts for Quick Capture events.
Step 3: Using the AI Dashcam
1. How to watch AI Dashcam recorded videos on Fleet Dashboard
| Note: The Motive AI Dashcam’s local storage is configurable. With default settings, the local storage is overwritten every 100 hours of engine run-time on DC-54 (Dual-Facing) and 90 hours on DC-53 (Road-Facing). For more information, see What is Dashcam Configurable Storage. |
1. Viewing Dashcam Recorded Videos directly from the Vehicles tab.
1. Log into Fleet Dashboard and the Fleet View page displays.
2. Navigate to the Vehicles tab.
3. Select any vehicle with a Motive AI Dashcam for which you would like to recall video footage.
4. Click on Request Video. This opens a new dialog box.
5. Select the date/time and click on Request Video.
| Note: Currently, all video requests are limited to a maximum of 3 minutes in length. Also, the green timeline represents available footage on the Dashcam. Video outside the green timeline cannot be requested as the Dashcam is off in those instances. |
A prompt appears confirming that your video request is sent to your registered email address.
6. Click on the link to the requested video in the email.
2. Viewing Dashcam Recorded Videos from vehicle’s Location History page
1. Log into Fleet Dashboard and Fleet View page displays.
2. Click on Vehicles tab.
3. Select any vehicle with a Motive AI Dashcam for which you would like to recall video footage.
4. Click on View Location History so you can see your requested videos on the vehicle's route.
5. Select the desired date to request video from for this vehicle.
6. If there are multiple trips that occurred on this date, click on a trip segment in the timeline on the left to highlight a specific time & location to request video for. The map will automatically zoom in to focus for this segment.
7. In the bottom right corner below the trip map & timeline, click on the action item and select Request Video.
8. The Request Video prompt appears with the date, vehicle & trip segment pre-filtered for review prior to requesting the video. Select Request Video in the bottom right to complete the request.
9. You can also review the list of all previously requested videos by clicking on the Requests tab in the Safety section of the Motive dashboard.
10. Additionally, there is a Requested Videos report in the Reports section available for export.
9. In the report, you can look at the requested videos by applying filters for Dates, Drivers, Vehicles or Request Status.
2. What is AI Dashcam and AI Omnicam Configurable Storage
The Configurable Storage feature helps you configure the AI Dashcam's and AI Omnicam’s storage capacity to four different modes. It’s dependent on the device model you use and the mode you select.
The following table summarizes the recording capacity for AI Omnicam and AI Dashcam models (DC-53/54) and the impact on recording capacity when each mode is enabled.
| Note: Choose the mode that best suits your Fleet’s requirements because the video quality changes depending on the storage capacity of each selected mode. |
| Note: Values in the table represent approximate hours available for recording. The storage capacity can only be configured on AI Dashcam and AI Omnicam models (DC-53 / 54) and can increase if in-cab audio recording or driver-facing recording is disabled (DC-54 only). |
AI Omnicam and AI Dashcam Configurable Storage Overview
1. Highest Video Storage
The Highest Video Storage mode allows access to maximum video storage capacity at 230 hours (200 hours for DC-53 - Road-facing camera and OC-1 Omnicam only).
2. High Video Storage
The High Video Storage mode provides an optimal storage capacity of 195 hours, sufficient for most customers (150 hours for DC-53 - Road-facing camera and OC-1 Omnicam only).
3. High Video Quality (default)
The High Video Quality (Default) mode balances storage capacity and video quality at 100 hours (90 hours for DC-53 - Road-facing camera and OC-1 Omnicam only).
4. Highest Video Quality
The Highest Video quality mode offers maximum video quality with 55 hours of storage (45 hours for DC-53 - Road-facing camera and OC-1 Omnicam only).
3. How to use lens cover for the AI Dashcam
For moments that require a bit more privacy—like sleeping in your vehicle—drivers can use the AI Dashcam Lens Cover accessory. The cover easily slips over the dashcam to conceal both the road-facing and dual-facing lenses (works with both DC-53 and DC-54 models). It is bright orange to clearly indicate that video recording is not being captured in areas where it is prohibited.
To use lens cover:
1. Covering the AI Dashcam
1. Slide the lens cover from the left side of the camera. The arrow sign indicates the direction.
2. Once the lens cover is centered, it will cover the driver-facing camera (DC 54 - dual facing model).
2. Covering the Road Facing Dashcam
1. Adjust the flap upwards (for covering the road-facing lens) or downwards (for keeping the road-facing lens open).
Step 4: AI Dashcam Alerts
1. What are AI Dashcam In-Cab Alerts
When unsafe behavior is detected, the AI Dashcam automatically notifies Drivers through a combination of visual and audio feedback. To enable in-cab alerts below, you will need to visit your Motive Fleet Dashboard.
The following in-cab alerts are available for activation via the Fleet Dashboard:
1. Startup (LED color: White)
This is the starting state used to communicate device activation. Note the Dashcam’s AI features will be unavailable until the startup process is complete.
This includes alerts for:
1. Bootup
- Visual: Progress LED bar in sync with the boot time
- Audio: No sound played
2. Firmware update
- Visual: Blinking LED bar
- Audio: No sound played
3. Initial activation
- Visual: No LED
- Audio: "AI Dashcam activated". This is a one-time alert
| Note: When complete, this means your Dashcam is ready to record. Don’t forget to calibrate your device before you can start using all of the AI detection! |
2. Normal Operation (LED color: Blue)
Used to communicate when the device is operating normally.
This includes alerts for:
1. Recording
- Visual: Static LED bar (persistent)
- Audio: No sound played
2. Quick capture button
- Visual: LED bar in sync with upload duration
- Audio: “Uploading Quick Capture”
3. Coachable Alerts
(LED Color: Red)
Used to communicate safety and action-oriented alerts.
This includes alerts for:
1. Unsafe behaviors (AI-detection)
a). Speeding
- Visual: Blinking LED bar
- Audio: “Slow down. Company speed limit exceeded.”
b). Close Following
- Visual: Blinking LED bar
- Audio: “Please keep your distance.”
c). Cell phone usage
- Visual: Blinking LED bar
- Audio: “Please keep your eyes on the road.”
2. Unsafe behaviors (harsh events)
a). Hard brake, hard acceleration, hard cornering
- Visual: Loading LED bar
- Audio: “Harsh event detected.”
LED Color: Yellow
Used to communicate login-related alerts.
This includes alerts for:
1. Unidentified trip (when a Driver forgets to log in to Driver App)
- Visual: Blinking LED bar
- Audio: “Please connect to your vehicle in the Driver App.”
4. Device Issues (LED light: Violet)
Used to communicate when the device has issues.
This includes alerts for:
a). Camera disconnected, Vehicle Gateway disconnected
- Visual: Blinking LED bar
- Audio: “Dashcam disconnected; please check cables.”
2. How to enable AI Dashcam In-Cab Alerts
1. Log in to the Fleet Dashboard and click the Admin icon at the bottom left corner.
2. Click Safety from the left-hand menu to access your company details.
3. Scroll down to Dashcam and click on Edit.
4. In the Dashcam section, click the In-Cab Alerts dropdown and select On to enable the alerts.
5. Click the checkboxes for the options you want to activate.
6. Set the speeding limit in the Alert driver is speed is over box. Drivers get a voice prompt warning them every time they exceed the defined speeding limit.
7. Set the Speeding above posted speed limit along with the duration.
8. Click Save at the top right corner to save the settings.
Step 5: Troubleshooting AI Dashcam
1. How do I repair AI Dashcam
1. Turn on the vehicle engine and keep it running for about 5 minutes.
2. Unplug the AI Dashcam and keep it unplugged for about 5 minutes.
3. Keep the engine running during this time ( You may drive if needed ).
4. Now, plug in the AI Dashcam back into the Vehicle Gateway USB port.
| Note: This triggers an AI Dashcam connection by the Vehicle Gateway device. |
2. What do the AI Dashcam LEDs mean
The AI Dashcam lights/LEDs indicate different statuses and visual alerts for unsafe behaviors. Click on the relevant link below to learn more details and resolve the issues:
1. Solid White in the Middle
Dashcam is on plugin power and hasn't booted up yet.
2. Progress White
Camera is booting up.
3. Blinking White
Camera firmware is being updated.
4. Single White Blink
Camera Reset button is long pressed for 10-15 secs.
5. Solid Blue
The camera is activated and recording.
6. Exhaling Blue (exhaling from middle to left and right)
Quick/Driver Capture button is pressed.
7. Blinking Blue
The Live Stream has started.
9. Blinking Yellow
Driver is not connected to Vehicle Gateway (Unidentified Driver).
10. Blinking Red
Harsh or any Unsafe behavior detected.
11. Blinking Purple
Device must be facing some issues i.e. disconnected, heated up etc.
12. Solid Green
It indicates Driver Privacy Mode being active after engine goes idle/off. Driver facing camera stops recording.
34. Flashing Yellow
An unidentified trip is detected in the Driver App.
14. Flashing Red
The driver has triggered an unsafe behavior event of the following type(s):
- Telematics event: Hard Acceleration, Hard Brake, or Hard Cornering
- Speeding event: Exceeding company speed policy or exceeding duration & speed above the posted speed limit
-
AI event - driver violated one of the following AI-detected unsafe behaviors:
a). Close Following
b). Stop Sign Violation
c). Unsafe Lane Change
d). Cell Phone Usage
e). Distraction
f). Seat Belt Violation
15. Blinking Purple/Violet
- Dashcam not connected to Vehicle Gateway via cable
- Dashcam disconnected
3. AI Dashcam not powering up
Symptoms: AI Dashcam not powering up
- The LED bar on the camera is not illuminated
- The Dashcam is not turning on / powering up
Cause
Here is a complete list of causes resulting in AI Dashcam not powering up:
- Vehicle Gateway connected to the AI Dashcam is powered off
- Damage to Dashcam’s cables
- The Vehicle Gateway's USB port damaged
- Dashcam and Vehicle Gateway are not connected properly
- Dashcam requires updating
- Dashcam and Vehicle Gateway compatibility issue
- Dashcam needs troubleshooting
Solution
There are multiple potential solutions to this issue. We recommend working through the following until you find the one that solves your particular issue.
1. Turn on Vehicle Gateway
- If the Vehicle Gateway connected to the AI Dashcam is off, turn it on.
- Verify this by checking the LEDs on the Vehicle Gateway.
2. Dashcam's cable damage
- Detach the AI Dashcam from the windshield mount and unplug it from the Vehicle Gateway.
- Inspect the Dashcam and its cable for any damage or rust/corrosion in the cable.
- In case of damage, you will have to replace it with a new AI Dashcam.
3. Vehicle Gateway's USB port Damage
- Disconnect the AI Dashcam from the Vehicle Gateway.
- Connect the AI Dashcam to a different power source (cigarette lighter or radio).
- If the AI Dashcam powers ON, it means the Vehicle Gateway requires replacement.
4. Dashcam and Vehicle Gateway Connection issues
- Make sure that no other device (like a USB hub) is plugged between the Vehicle Gateway and the Dashcam.
- Remove any USB hub plugged in and ensure the Dashcam is directly connected to the Vehicle Gateway.
4. Update Required
- Press the pinhole reset button for at least 10-15 sec on the side of the AI Dashcam next to the logo to reset the device to the original factory settings.
2. The AI Dashcam should power up and go through the software update process to get to the latest version.
5. Troubleshooting Steps
| Note:(Normal lights: left =green, right =red(Motive app isn't connected and engine status isn't being detected) / flashing red (Motive app isn't connected and engine is being detected as turned on) / green (Motive app is connected) |
- Turn on the vehicle's engine and check if the Vehicle Gateway lights are turning on.
- Turn off the vehicle's engine and unplug the Dashcam.
- Unplug Vehicle Gateway from the vehicle diagnostic port and wait for 5+mins.
- Make sure that the cable connectors and the vehicle's diagnostic port are clean and the connector pins are also looking fine.
- After 5 min, plug the Vehicle Gateway to the vehicle diagnostics port and make sure the connections are firm/secure.
- Now turn on the vehicle engine and wait for the GPS light (left-hand side) to turn solid green.
- Plug in the Dashcam cable back into the Vehicle Gateway and check for status of LED light on the Dashcam.
| Note: The left LED light is for GPS if the positioning of the Vehicle Gateway is such that you can see the Motive logo on the top. |
If the Dashcam is still not powering up, kindly check the details below for a device swap test.
6. Dashcam and Vehicle Gateway Compatibility
| Note: Sometimes, when your Dashcam is faulty or you're using an old Vehicle Gateway, your AI Dashcam might not power up. The issue could be with either of them or both; to resolve the issue, you need to check where it is. |
- To check if your Dashcam is faulty or not, swap your Dashcam with another working Dashcam and check if the other test unit powers up/works properly. If the new Dashcam works, it means your previous Dashcam was faulty.
- To check your Vehicle Gateway, connect the reported Dashcam with another Cellular Vehicle Gateway (that already has a working Dashcam connected to it). If the Dashcam works with the new Vehicle Gateway, the issue could be with the old Vehicle Gateway.
- Replace your Dashcam with the working Dashcam or get a newer Vehicle Gateway, depending on the issue you discovered in your case, and your AI Dashcam will power up.
| Note: Only lbb_3.55ca and lbb_3.6ca Vehicle Gateway models are compatible with the AI Dashcam. |
Congratulations! You're all set to use Motive's AI Dashcam. To get more information, click the links in the Related Content section or explore our Help Center.
Related Content
- AI Dashcam Basic Troubleshooting One Pager
- How do I repair the AI Dashcam?
- Battery Backup of AI Dashcams (DC53 and DC54)