| Audience |
Fleet Managers, Fleet Admins |
| Applies To | Fleet Dashboard |
Introduction
When severe collisions happen, immediate dispatch of emergency services is crucial. Through the First Responder feature, Motive can now alert Fleet Managers and Safety Managers in cases of life-threatening collisions and allows them to call the local emergency dispatch center near the accident location without having to wait on admin lines.
When the call to the local emergency dispatch center is made, key details such as the accident location and vehicle identification information are shared with first responders so they can act quickly and effectively. This reduces response times and can lower the chances of fatalities, minimize severe injuries, and reduce costs for fleets.
| Note: This feature only works when a Motive Dashcam and Vehicle Gateway is installed. For more details, please get in touch with Motive support. Also, currently, this feature is only live for fleets located in the United States. |
Steps: Using the First Responder feature on the Fleet Dashboard
- Disable First Responders on the Fleet Dashboard
- Contact emergency dispatcher for life-threatening collisions
Enable First Responder on the Fleet Dashboard
| Note: By default, this setting is enabled for all the Fleet Managers and Fleet Admins unless it is manually disabled based on your preference. If it has been disabled on your Dashboard, follow these steps to enable it again. |
1. Log in to the Motive Fleet Dashboard and click the Admin icon.
2. Click Safety from the PRODUCTS dropdown on the left-hand side menu.
3. Scroll down to the First Responder section.
4. Click Edit.
5. To enable the First Responder feature, click the box next to Detect life-threatening collisions and provide an emergency phone number.
6. A pop-up box appears with a notice. Click Got it.
7. Click Save.
8. The First Responder settings are now enabled on the Fleet Dashboard.
Disable First Responder on the Fleet Dashboard
1. Log in to the Motive Fleet Dashboard and click the Admin icon.
2. Click Safety from the PRODUCTS dropdown on the left-hand side menu.
3. Scroll down to the First Responder section.
4. Click Edit.
5. To disable the First Responder feature, uncheck the box next to Detect life-threatening collisions and provide an emergency phone number.
6. Click Save.
7. The First Responder settings are now disabled on the Fleet Dashboard.
Contact emergency dispatcher for life-threatening collisions
1. Open the email alert from Motive in your inbox.
2. Click Watch now to view the attached video of the incident.
3. Click View details to access the full information about the detected life-threatening collision.
| Note: To receive push notifications, emails, and SMS alerts for First Responder cases, please set up safety alerts for collision in the Fleet Dashboard. |
4. The safety event with a life-threatening collision (as indicated by the email alert) opens up on the Fleet Dashboard.
5. Information appears at the top of the page, including the Driver’s name, phone number, email, and other options.
6. To message the driver to inquire about their well-being, click Message driver.
7. Click Start live stream to view the live stream for the vehicle.
8. Click Show to expand the details such as Driver name, VIN, Vehicle Make/Model, Time of Impact, License Plate, and Lat/Long Location.
9. Click Contact emergency dispatcher to contact the local emergency dispatcher center.
| Note: No other information about this collision is sent to Emergency Dispatch centers apart from the information mentioned above. |
10. A 10-digit number is displayed for safety managers to call. This number expires within 10 minutes if the call is not initiated.
11. If the safety manager initiates a call, the event details are automatically shared with the EMS. The safety managers can also see example script for phone call to understand what information should be shared.
12. All the updates related to calls are displayed under the Call Updates section.
13. By default, the number expires after the call is completed but a safety manager can choose to generate a new number as long as it’s within the 6-hour timeframe from the incident. Click get a new number to call again or if the previous number has expired after 10 minutes.
14. When a safety manager views the event 6 hours after the collision happened, they can see the call details here:
A) if the call was made within this timeframe.
OR
B) otherwise a note is displayed that no call was initiated.
Q. What are the notices to be aware of when using the First Responder feature?
A. Please see the terms below that pertain to the usage of this feature.
Motive is not responsible for detecting every possible life-threatening collision and will never call an Emergency Medical Service (EMS) on your company's behalf.
Our Safety Review team uses the following scenarios to detect a life-threatening collision:
- The vehicle is severely damaged and the Driver is incapacitated
- Driver experienced severe health issues
- The vehicle sustains severe damages regardless of the Driver’s condition
- There are incidents involving human or severe animal collisions
- There’s uncertainty about the Driver’s conditions after a severe collision, such as a rollover or high-impact crash
Please note that Motive does not call an EMS for the Driver. Motive sends an emergency message to the Administrator’s Fleet Dashboard with details and provides a unique 10-digit number for the local EMS service provider.
If the administrator calls the unique 10-digit number provided, Motive will AUTOMATICALLY send that EMS provider the following information:
- Driver Name
- Vehicle Make, Model, and Year
- License Plate
- VIN
- Time of impact
- Latitude and Longitude location of the vehicle
The customer is responsible for informing its end users that this information will be provided to the EMS provider. Furthermore, the customer is responsible for obtaining any necessary consents, approvals, and/or authorizations from any end user for Motive to collect the Customer Data and provide it to the EMS provider.
Related Content
- How to create and manage alerts/notifications
- How to use the First Responder feature on the Fleet App