| Audience | Fleet Managers, Fleet Admins |
| Applies To | Fleet Dashboard > Admin > Cards |
Introduction
Restricting transactions when the vehicle is not near the merchant station enhances the security of the Motive Card. This prevents unauthorized usage and protects against fraud. When enabled, this setting automatically declines Motive Card transactions if the vehicle location and card swipe location do not match. Fleet Managers can enable auto-declines for mismatches in the vehicle and spend locations using Fleet Dashboard.
| Note: Drivers using Driver Cards must connect to the vehicle gateway to ensure real-time location details are sent and unnecessary auto-declines can be avoided. |
Steps: Using Auto-decline Vehicle & spend location mismatch feature
- Enabling Auto-decline Vehicle & spend location mismatch feature
- Viewing auto-declined Vehicle & spend location mismatch transactions
Enabling Auto-decline Vehicle & spend location mismatch feature
1. Log in to the Fleet Dashboard and click the Admin icon at the bottom left corner.
2. Click the Products dropdown from the left-hand side menu.
3. Click Cards.
4. Click the Settings tab.
5. Click Edit.
6. Checkmark the box to enable the Auto-decline transactions feature.
7. Click Save.
8. The settings are updated and the Auto-decline transactions feature for Vehicle & spend location mismatch is enabled.
Viewing Auto-declined Vehicle & spend location mismatch transactions
1. Log in to the Fleet Dashboard.
2. Click Cards from the left-hand side menu.
3. Click the Overview tab.
4. In the Action Center on the right, click Suspicious Spend and view flagged transactions to check for Auto-declined Vehicle & spend location mismatch.
5. You can also view it by clicking the Transactions tab.
6. Select Declined from the Status filter.
7. Select Needs review from Flag reason to view all the Auto-declined Transactions that need review. The list of Auto-declined Transactions appears.
8. Hover over the red icon to see if it’s the transaction for an Auto-declined Vehicle & spend location mismatch. If yes, click it to view details.
9. The Transaction Details appear on the right side of the screen. Here you can review the reason for Auto-decline and other related information.
Related Content
- How does Auto-decline Vehicle & spend location mismatch work?
- How to disable auto decline settings for specific cards in Fleet Dashboard