This article provides a step-by-step guide on how to perform transactions at Love's using a Motive Code. A Motive Code can be accessed from the Driver App and SMS/text.
Obtain a Motive Code
Using the Motive Driver App
1. Open the Motive Driver App and tap on the menu icon.
2. Tap on Motive Card.
3. Tap on Request Motive Code.
4. Enter the required details like Vehicle ID and current Odometer reading.
5. The app generates a unique Motive Code.
| Note: The first number 98668483 is the Motive Start Code, common for all Motive Card customers at Love's locations. The second number is a dynamic one-time Motive Code, valid for only one transaction and 10 minutes. |
6. If the code expires, tap on Generate another one.
Using SMS/Text
1. Send an SMS with the text CODE to +1 (408) 645-7882.
2. Reply to the prompts with the last 4-digits of your card number, Vehicle ID, and current odometer reading.
3. You will receive an SMS with the Start Code and a dynamic Motive Code.
| Note: This Motive Code is valid for one transaction and 10 minutes. |
Fuel up at Love's terminal
1. Drive up to any Love's terminal.
2. On the terminal screen, enter the Start Code and tap Enter.
3. Select your fuel type like Tractor Fuel, Reefer Fuel, or Both.
4. When prompted for the PO Number, enter the dynamic Motive Code and tap Enter.
5. Follow the remaining instructions on the terminal screen.
6. You will receive a confirmation message Please Remove Nozzle.
7. Begin fueling.
8. Once fueled, hang up the nozzle.
9. Your Motive Card will be charged for the amount fueled.
Check your receipt after fueling
1. Check the transaction details on your Driver App or the Motive Card Transactions Page.
2. Verify the fuel quantity and fuel price.
FAQs
What amount can I fuel for?
The maximum amount you can fuel is determined by the available limit on your Motive Card at the time of the transaction. It is the lesser of your available tank capacity or the available limit on your card.
When and how will I be charged?
You will be charged immediately after the transaction is complete. The Motive Card associated with the driver/vehicle that requested the code will be charged.
How will I identify which driver and vehicle are involved in a Motive Code transaction?
The Motive Card associated with the driver/vehicle that requested the code will be charged, allowing you to identify the driver and vehicle involved in the transaction.
Will I receive rebates on this transaction?
Yes, you will receive rebates on Motive Code transactions in the same way you receive rebates on regular Motive Card transactions at Love's.
Can I use the Motive Code for both pump and in-store purchases?
Yes, you can use Motive Code for both pump and in-store purchases at Love's. If your fleet is approved for cash advances, you can also use this method for cash advances at the fuel desk.
Will my Spend Profile apply to Motive Code transactions?
Yes, your Spend Profiles and restrictions will apply to Motive Code transactions.
Will my transaction requirements apply to Motive Code transactions?
Yes, your transaction requirements will apply to Motive Code transactions.
Can I use my Vehicle Card to perform transactions using Motive Code?
Yes, you can use your Vehicle Card for Motive Code transactions. Once you have assigned the vehicle card to yourself, you will see an option to Request Motive Code under the Vehicle Card in the Driver App.
Will the driver need to unlock the card?
No, the card will remain locked as a card swipe is not required for Motive Code transactions.
Will the standard Motive Card work to make Motive Code transactions?
No, the standard Motive Card will not work for Motive Code transactions because a swipe is not required.
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