Why is there a $1.00 hold on my card?

Motive places a $1.00 hold to verify your payment method is valid. No money leaves your account. It's a temporary authorization hold, not a real charge. 

When will it go away?

The hold will be released automatically within 7 days. You don't need to do anything.

Why $1.00 instead of $0.00?

As part of our payment verification process, some accounts receive a $1.00 authorization hold instead of the standard $0.00. This is a routine step to confirm your payment method, no charge is applied.

Do I need to do anything?

No. The hold will clear on its own.


 

Was this article helpful?

Share this with others