What is Self-Service Data Retention?

    Audience Fleet Admins
    Applies To Fleet Dashboard > Admin > Company



    Motive Fleet Admins can manage their data retention per their schedule. They can decide which data to retain and for how long.


    Note: Once a Fleet Admin decides to delete the data and choose a retention policy, the data is no longer accessible in the Fleet Dashboard.


    Self-Serve Data Retention Overview

    By default, Motive retains your compliance, safety, and other data indefinitely. 

    However, You can customize your data retention policies for the following categories of data:

    • Safety
    • Compliance
    • Location
    • Messaging



    • Dashcam videos (critical events and recall) & associated metadata
    • Speeding events & history 
    • Safety score history 
    • Coaching history 



    • Driver logs: duty status changes/remarks
    • DVIRs / defects
    • All trips 
    • Log suggestions/notes by FMs
    • ELD Output files
    • HoS violations 
    • Cycle restarts



    • Driver/Vehicle/Asset location history
    • Vehicle trip history
    • Dispatch history
    • Idling events



    • Message history
    • Conversation history



    • DVIRs


    Data Retention Policies

    Note: If you can’t edit the Data Retention Settings in the Fleet Dashboard’s Admin Settings, contact Motive Support and request they enable it. 

    Fleet Admins can choose their retention policy for Compliance, Safety, Messaging, Location and Maintenance categories from Admin settings on Fleet Dashboard. By default, data is stored indefinitely for North American customers.

    These are the available data retention periods:


      Compliance Safety Messaging Location Maintenance
    2 Weeks Not available Available Not available Not Available  Not Available 
    1 Month Not available Available Available Available  Not Available 
    90 Days Not available Not available Not available Not available Available
    6 Months Available Available Available Available  Available 
    1 Year Not available Available Not available Available  Available 
    Indefinitely Available Available Available Available  Available 


    Note: If you do not enable self-serve data retention, you will not see the data category types. Get in touch with customer support to enable the feature for you.


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