How to reassign a Smart Trip Match back to unidentified driver

    Audience Fleet Managers
    Applies To Fleet Dashboard > Fleet View > Trips

     

    Introduction

    Motive’s (formerly Keeptruckin) Smart Trip Match uses advanced AI technology to match drivers to unidentified trips and automatically assigns them to the driver within hours. A trip mistakenly assigned by Smart Trip Match can be reassigned to another driver within a few simple steps. These trips can be assigned to Unidentified Drivers.

    Note: This feature is available for customers on the Enterprise & Pro subscription package. This feature is ON by default.

     

     

    Steps: Reassigning a Smart Trip Match back to unidentified driver

    1. Click on the Trips tab in Fleet View, filter for Trips with Notes, and then click on the trip to reassign.

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    2. Click on Reassign in the upper right corner.

    reassigning_trips1.png

    3. Select Unidentified Driver from the Driver Name dropdown, add a Note to the trip and click Assign when complete.

    reassigning_trips2.png

    4. The reassignment must be approved by the driver and will appear as a Log edit suggestion. Exempt drivers do not require approval and the trip will be reassigned instantly.

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    Reassign trips back to an unidentified driver via logs in the compliance hub.

     

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