How to use Motive chat assistant

    Audience Fleet Managers, Fleet Admins
    Applies To Fleet Dashboard

     

    Introduction

    The Motive Chat Assistant is an AI-powered chatbot that is trained to help you with common questions/issues. If the chatbot doesn’t have the answer, it immediately connects you with a support agent via the same Chat window.

    Motive Chat Assistant is the easiest and most efficient way to contact Motive Support when you have a question or issue. Chat is available 24x7 so you don’t have to connect with customer support for help over the phone. 

    Motive Chat Assistant understands short phrases and keywords the best, so remember to keep your question short to help your issue get resolved quickly. For example, here is what we suggest to type into Chat for the following questions/issues:

     

    Example 1

    Your question/issue: I want to put in some missing time in Alex’s logs.

    Type to Chat Assistant: How to edit logs

     

    Example 2

    Your question/issue: How do I add 7 drivers to my company? 

    Type to Chat Assistant: How to add drivers

     

    Example 3

    Your question/issue: How can I edit my driver’s logs?

    Type to Chat Assistant: Edit logs

     

    Steps: Using Motive chat assistant 

    Type in your question or issue

    1. Log into the Fleet Dashboard and click on the help icon (question mark). 

    2. Click on Chat Assistant.

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    3. Select one of the options, or type in your question or search query.

    4. The Chat Assistant will try to help you automatically with existing content, or it will redirect you to a live support agent if it can’t help you.

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