Vehicle Gateway Installation

This article explains how to install the Motive Vehicle Gateway (VG) and select the correct cable for your vehicle. Using the right cable and following proper installation steps ensures accurate data capture and optimal performance. 

Overview 

The Motive Vehicle Gateway connects your vehicle to the Motive platform, enabling real-time tracking, compliance monitoring, and diagnostics. It supports a wide range of vehicle types and connectors, and installation is made easy with the Motive Fleet App:

Key features

• Easy installation: Follow clear, step-by-step guidance for a quick setup, making installation hassle-free and minimizing downtime.
• Broad compatibility: Works with most commercial and light-duty vehicles, ensuring seamless integration across various fleet types.
• App support: Use the Motive Fleet App to verify and complete the installation process, ensuring proper device installation and data synchronization.
• Accurate data: Ensures reliable real-time tracking and provides accurate compliance reporting, helping you stay on top of regulatory requirements

Basics 

Pre-install checklist:

• Confirm your vehicle’s make, model, and year.
• Identify the diagnostic port type (J1939, RP1226, OBDII, 6-pin, hardwired, etc.)
• Gather your Vehicle Gateway kit and the correct cable.
• Ensure the Motive Fleet App is installed on your mobile device.

Cable-specific installation and uses

Cable	Cable Type	Use	Compatible vehicles
Cable 3000/3001/3002/3003	1939 (9-pin)	Heavy-duty vehicle data	Freightliner, Peterbilt, Kenworth, International, Mack
Cable 3035/3036	RP1226	Enhanced OEM telematics access	Newer Freightliner Cascadia, Volvo VNL
Cable 3015/17/18	OBDII	Light-duty data capture	Pickup trucks and vans (Ford, Chevy, RAM)
Cable 3022	6-Pin (J1708)	Older commercial vehicles	Pre-2008 heavy-duty trucks
Cable 4020/Cable 3044	Hardwired	Vehicles without ports	Buses, older or custom vehicles
Autotap Kit	Autotap	Legacy OBD-II networks	Specific older vehicles
Cable 3030/3031/3034/3043	Specialty	OEM-specific connectors	Volvo, Mack, Freightliner
Cable 5005	AUX	Auxiliary data (e.g., PTO)	Vehicles with PTO or auxiliary systems

Installing the Vehicle Gateway using the Motive Fleet App

Fleet Managers, Fleet Admins, and Installers can install the Vehicle Gateway directly using the Motive Fleet App without accessing the Fleet Dashboard.

Creating a vehicle profile and assigning a Vehicle Gateway

To install the Vehicle Gateway through the Fleet App, follow the steps below: 

1. Log in to the Fleet App and tap Devices. 

2. Tap Install Vehicle Gateway.

   

3. Scan the serial number barcode of the new Vehicle Gateway. It can be found on the upper right corner of the sticker on the back of the Vehicle Gateway or on the packaging box in which the device arrived.

   

4. Tap Continue once the serial number is identified.

   

5. Tap Enter VIN Manually to enter the VIN of the vehicle yourself or scan it.
6. If you tap Enter VIN Manually, enter the VIN.
7. Tap Next.
8. If you previously decided to scan the VIN, press Continue once it has been scanned.
9. Check the vehicle details created based on VIN data, like Make/Model/Year/Fuel Type data, are correct. Tap Confirm.
10. Give the vehicle a unique ID consistent with your fleet naming convention.
11. Once the vehicle details are confirmed, your vehicle will be added to your fleet, and your selected Vehicle Gateway will be assigned to this vehicle. 

12. Once assigned, tap Continue.

    

Verifying installation of Vehicle Gateway on the Fleet App

1. Once the Vehicle Gateway is assigned, confirm you have the correct cable for installation by checking the label on the cable. Tap Next.

   

2. Choose a recommended temporary location for mounting the Vehicle Gateway. Tap Next.

   

3. Place the Vehicle Gateway at the selected location and connect the 15-pin connector to it, ensuring the other end connects to your vehicle’s diagnostic port without removing the adhesive backing. Tap Next after performing each step.

   

4. The left-side LED will turn green, indicating a strong cellular/GPS connection. Tap LED behavior verified.

   

5. Ensure Bluetooth is enabled and that you are near the vehicle gateway. Once ready, tap Begin Test.

   

6. The test may take up to 2 minutes to complete. A notification will confirm whether the test has passed or failed.

If the pre-install test has passed: 

1. All the tests have been verified, and you can proceed by tapping Next.

   

If the pre-install test has failed: 

1. If the test fails, review the errors and refer to the troubleshooting instructions in the Learn More link before testing again.

2. Run the test again to check for success.

   

3. If you choose to skip the test, complete the installation details, but note that the installation is marked as incomplete even if you complete the physical installation. Tap Continue anyway.

   

4. Tap I understand to proceed.

   

Mounting and installing the Vehicle Gateway

1. Permanently mount the Vehicle Gateway on the desired location and tap Next.
   

2. After mounting, enter the installation details, such as the Odometer reading, Engine hours, Power Source, and Installation photos, and tap Next. Peel off the adhesive backing and securely position the device using the provided zip ties.

   

   

3. The Vehicle Gateway installation is complete. Tap View this vehicle to see the vehicle profile with updated location information.

   

4. The latest location information can be found on the newly installed Vehicle Gateway.

   

Note: The location information may take time to update, depending on the cellular connectivity in the location where you are installing the device.

FAQ 

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