Symptom(s): Daily 10 hours off duty violation on Driver App Daily 10 hours Off-Duty violation is shown on Driver App. Cause Driver not taking 10 h...
Troubleshooting
Daily 10 Hours Off Duty Violation on Driver App
Unidentified Trips Not Showing in the Driver App
Symptoms: Unidentified trips are not visible in the Driver App. Vehicle Gateway is connected, but no unidentified driving events appear. Cause:...
Driver is unable to change Duty Status
Symptom: Driver is unable to change Duty Status Application is stuck on drive. Driver is unable to use the Driver App. Driver can not change statu...
Location not updating on Driver App
Symptom(s): Driver App having outdated, incorrect, or missing location Location not updating on the Driver App. Cause Issue with the GPS Issue ...
Unidentified trip shows conflicting trips on logs
Drivers may sometimes encounter an issue in the Motive Driver App where conflicting driving events appear on their logs, preventing them from claim...
Leaving the vehicle and disconnecting from the Vehicle Gateway
When using the Motive Vehicle Gateway to record drive time, drivers need to remember to disconnect from the Vehicle Gateway when they are finished ...