Unidentified Trips Not Showing in the Driver App

Symptoms: 

• Unidentified trips are not visible in the Driver App.
• Vehicle Gateway is connected, but no unidentified driving events appear.

Cause:

A temporary app sync issue or connection glitch.

 

Solution:

Follow the steps below to resolve the issue:

1. Leave the vehicle from the Driver App.
2. Ensure your Driver App is updated to the latest version.
3. Log out of the Driver App.
4. Log back into the Driver App.
5. Reconnect to the vehicle.

After reconnecting, the unidentified driving events should appear in the app.

If the issue persists even after completing the steps above, please contact Motive Support for further assistance.

 

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