| Audience | Drivers |
| Applies To | Driver App |
Symptom: App Stuck in Drive Mode
- The duty status in the Driver App is stuck in drive mode.
Cause
- Unknown
Solution
Check the Application Version and OS Requirements
1. The application has to be the latest version for it to work smoothly. Open the Driver App and check for its version.
2. Motive recommends certain OS for the flawless working of the app. Check if the OS of your mobile device is as per what Motive recommends.
Unpair Mobile Device
1. Tap the Settings icon on the home screen.
2. Tap Bluetooth.
3. On the Bluetooth screen, tap your Motive ID to unpair.
4. Tap Forget This Device to unpair the Bluetooth device.
5. Now, turn the Bluetooth off by tapping on the toggle button.
6. Go to the main screen of the phone or tablet and tap the Motive Driver app.
7. This allows drivers to force exit the driving lock screen and tap Exit Driving Mode.
| Note: Motive is working on an upcoming Driver App update to improve the experience for drivers. Drivers can use this enhancement to exit the screen with a single click if they lose a Bluetooth connection for over a minute. |
8. Tap Yes to exit the Driver App and to un-identify the actual driving event.
| Note: If the above steps don't solve the problem, then reboot the mobile/tablet. |
Reboot your Phone
1. Press the power button of the phone for a few seconds until the reboot option appears.
2. Click the Reboot or Restart button.
Troubleshooting steps
Please follow the below instructions if rebooting doesn't resolve the issue:
- Turn Bluetooth Off.
- Unplug ELD and wait for the lights to turn off.
- Wait for 1 minute and plug the ELD back in.
- Open your App and exit driving mode.
| Note: Learn more about Resolving Unidentified Trips from the Driver App. |