Unable to Assign Unidentified trips

The driver does not have a log for today

1. Fleet managers may be unable to assign a trip if the driver's logs are not synced/updated on the web. Ask the relevant driver to log in to the driver app with an active internet connection and then assign the trip to that driver.
2. If still unable to assign, first make sure the driver has at least an on-duty status for that day.

Conflicting driving event on the log

If manual driving was added by the driver or the fleet admin around that time. In that case, edit the manually added driving to on duty, save, and then assign the trip to the driver.

Unable to assign

If the driver was not enabled for ELD mode when unidentified driving was recorded, trips can not be assigned for that day, and the fleet admin can only make a note on it.

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