Log in to the Motive Driver App.On the top left side, tap the menu icon.3. Tap DOT Inspection Mode.Scroll to the end and tap ELD User and Malfunct...
Troubleshooting
Unable to find ELD user and malfunction manual in Driver App
Drivers getting 16-hour shift limit violation
The driver incurs a 16-hour shift violation under Canadian cycles after exceeding 16 hours of working/staying on duty in a day, following a 2-hour ...
Reporting a bug from the Motive Driver App
Motive’s built-in bug reporting feature helps the drivers to report a bug or request an improvement right from the driver app. Reporting a bug fro...
Device Time Incorrect (iOS)
When logging into the Driver App, the driver receives a prompt saying incorrect device time and logs out of the Driver App. iOS updates cause optim...
US 60/70 Hours Cycle Limit Violation
Symptom(s)Driver receives a US 60/70-hour cycle limit violationCauseWhen drivers go On Duty over the limit of 60 hours in a seven-day period or 70 ...
Bluetooth frequently disconnects on Android OS 13
If the App loses Bluetooth connection frequently when the Motive Driver App is in the background, and your device’s date and time synchronization g...
Using Personal Conveyance
ELD mode-enabled drivers can turn on Personal Conveyance (Off Duty-Driving) for trips that should not appear as Driving on their record of duty sta...
Troubleshooting Common Issues with the Motive Mobile App
The Motive Mobile App is a powerful tool designed to streamline tasks and enhance efficiency for drivers and fleet admins. However, like any softwa...
Unable to Assign Unidentified trips
The driver does not have a log for todayFleet managers may be unable to assign a trip if the driver's logs are not synced/updated on the web. Ask t...
Unable to use Canada Split Sleeper Berth rule
If you are unable to use the Canadian Split Sleeper Berth rule in the Motive Driver app, refer to the following information:For Individual DriverSp...
Wrong Date and Time Zone on Logs
If the logs are showing the wrong Date and Time zone, the Mobile device’s date and time settings are not set to automatic. To troubleshoot this iss...
ELD diagnostics screen and Vehicle Gateway firmware
The ELD Diagnostics feature is a useful tool that allows Drivers enabled for ELD mode to view the properties of the Vehicle Gateway installed in t...
Check Wi-Fi data usage on Android devices
Fleet Admins and Fleet Managers can identify which applications consume data on Android devices. Follow the steps below: Note: It is not possible t...
Understanding the orange dot (Data Diagnostic Event) on the ELD icon in the Driver App
This article walks through seeing an orange dot on the ELD icon next to the Current Vehicle selection in the Driver App.Orange dot on ELD Power D...
Orange and Red Dots (Data Diagnostics and Active Malfunctions) on the ELD icon in the Driver App
Orange and red dots on the ELD icon in the Driver App Orange and red dots on the ELD icon next to the Current Vehicle selection Active Malfunctions...
Unidentified trip shows conflicting trips on logs
Drivers may sometimes encounter an issue in the Motive Driver App where conflicting driving events appear on their logs, preventing them from claim...
Leaving the vehicle and disconnecting from the Vehicle Gateway
When using the Motive Vehicle Gateway to record drive time, drivers need to remember to disconnect from the Vehicle Gateway when they are finished ...