Audience Drivers Applies To Motive Driver App Scenario: When a Driver is trying to upload a document, the document is stuck in the upl...
Troubleshooting
Documents stuck on uploading
Unable to find ELD user and malfunction manual in Driver App
Log in to the Motive Driver App.On the top left side, tap the menu icon.3. Tap DOT Inspection Mode.Scroll to the end and tap ELD User and Malfunct...
Can't Log out of Motive Driver App
Symptom: Unable to log out of Driver App Tapping on log out does nothing, you cannot log out of the Motive Driver App Cause Device not connected...
Driver App Duty Status is Stuck in Drive Mode on Android
Symptoms: Driver App is stuck in drive mode The Driver App duty status is stuck in driver mode. Why does my app show I'm driving when I'm not Solu...
My Driver App Duty Status is Stuck in Drive Mode on iOS
Symptom: App Stuck in Drive Mode The duty status in the Driver App is stuck in drive mode. Why does my app show I'm driving when I'm not Solution...
Drivers getting 16-hour shift limit violation
The driver incurs a 16-hour shift violation under Canadian cycles after exceeding 16 hours of working/staying on duty in a day, following a 2-hour ...
Reporting a bug from the Motive Driver App
Motive’s built-in bug reporting feature helps the drivers to report a bug or request an improvement right from the driver app. Reporting a bug fro...
Device Time Incorrect (iOS)
When logging into the Driver App, the driver receives a prompt saying incorrect device time and logs out of the Driver App. iOS updates cause optim...
US 60/70 Hours Cycle Limit Violation
Symptom(s)Driver receives a US 60/70-hour cycle limit violationCauseWhen drivers go On Duty over the limit of 60 hours in a seven-day period or 70 ...
"Logged into another device" error message on the Driver's App
Indicator of the errorLogged into your driver's app on multiple devices.Receive message "logged into other device"Origin of the errorLogged in on ...
I'm not able to see any time on my clocks in Driver App
Symptom: Can't see time on clocks in Driver App The driver is not able to see any time on the clocks Cause The driver is using an incompat...
Bluetooth frequently disconnects on Android OS 13
If the App loses Bluetooth connection frequently when the Motive Driver App is in the background, and your device’s date and time synchronization g...
Using Personal Conveyance
ELD mode-enabled drivers can turn on Personal Conveyance (Off Duty-Driving) for trips that should not appear as Driving on their record of duty sta...
How to Get Rid of Red Dot on Notifications on Driver App
Audience Drivers Applies To Driver App Introduction This article will show you how to get rid of the red dot on the Notifica...
Can not insert drive time manually on the Driver App
Issue: Can't insert Drive time manually Unable to insert manual drive time on Driver App Cause Driver using ELD Exempt Vehicle (before the ...
Troubleshooting Common Issues with the Motive Mobile App
The Motive Mobile App is a powerful tool designed to streamline tasks and enhance efficiency for drivers and fleet admins. However, like any softwa...
Unable to Assign Unidentified trips
The driver does not have a log for todayFleet managers may be unable to assign a trip if the driver's logs are not synced/updated on the web. Ask t...
Unable to Login to Driver App after Resetting Password
Cause The Driver has reset the password multiple times using the reset password link, but every time they enter the new password they get an error ...
Unable to see the Current Vehicle option in the Driver App
Symptom: The driver does not see the Current Vehicle option in the Driver App. Cause: The Compliance Mode is incorrectly set. Solution: Drivers sh...
Engine Synchronization Malfunction Code E on the Driver App
Symptoms: Engine Synchronization Malfunction Code E on Driver App Driver sees engine synchronization malfunction code E on the Motive App Cau...
Can’t see the secondary cycle rule in the Driver App
Symptoms You're unable to view or select your secondary cycle rule on the Logs screen of the Motive Driver App. Cause This occurs when a seco...
Unable to use Canada Split Sleeper Berth rule
If you are unable to use the Canadian Split Sleeper Berth rule in the Motive Driver app, refer to the following information:For Individual DriverSp...
Wrong Date and Time Zone on Logs
If the logs are showing the wrong Date and Time zone, the Mobile device’s date and time settings are not set to automatic. To troubleshoot this iss...
Forgot Driver App Password
Forgot your password and can’t log into your Driver App account? No problem! Motive makes it easy for you to reset your password. Note: Motive Sup...
ELD diagnostics screen and Vehicle Gateway firmware
The ELD Diagnostics feature is a useful tool that allows Drivers enabled for ELD mode to view the properties of the Vehicle Gateway installed in t...
Check Wi-Fi data usage on Android devices
Fleet Admins and Fleet Managers can identify which applications consume data on Android devices. Follow the steps below: Note: It is not possible t...
Invalid Violations on Driver Logs in Motive
Symptoms Invalid violations appearing on a driver's logs without any clear reason. Cause Outdated Driver App: The driver may be using an olde...
Unable to Update the Motive Driver App (Android)
Symptoms You are trying to update the Motive Driver App on your Android phone but are unable to do so. Possible Causes Cache and data buildup ...
Understanding the orange dot (Data Diagnostic Event) on the ELD icon in the Driver App
This article walks through seeing an orange dot on the ELD icon next to the Current Vehicle selection in the Driver App.Orange dot on ELD Power D...
Orange and Red Dots (Data Diagnostics and Active Malfunctions) on the ELD icon in the Driver App
Orange and red dots on the ELD icon in the Driver App Orange and red dots on the ELD icon next to the Current Vehicle selection Active Malfunctions...