If the App loses Bluetooth connection frequently when the Motive Driver App is in the background, and your device’s date and time synchronization gets disturbed due to frequent Bluetooth disconnects, possible causes can include:
- The Android OS 13+ now has the functionality to optimize its battery usage.
- Application functionality gets limited if it goes in the background.
| Note: The Motive team has released a fix for this issue in the Driver App Version 58.1. We recommend turning off battery saving mode in the meantime. |
To troubleshoot this proble, follow the steps below:
- Go to the Settings of your Samsung mobile device.
- Scroll to select Apps.
Select the Motive Driver App.
- Go to Battery.
- Change the Battery setting to Unrestricted.
| Note: The settings may vary for the older versions of Samsung mobile phones before Samsung S22, S21(+ and ultra variants), and in different Samsung tablets. |
For the older versions:
- Go to Settings > Apps > Battery.
- Tap Optimize battery usage.
- Unselect the Motive Driver App from the Optimized apps.
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