Repeatedly entering incorrect login credentials may display an Incorrect Email/Username or Password message or temporarily lock the account. Follow the steps below to restore access.
Incorrect email, username, or password
Confirm that you are using the correct email address or username and password.
Driver App: Tap Forgot your password?, enter your registered email address, and tap Send. Open the password-reset email, create a new password, and sign in with your updated credentials.
Fleet App: Tap Forgot Password, enter your Fleet Account email address or username, and tap Reset Password. Open the password-reset email and follow the instructions to create a new password.
Fleet Dashboard: On the login page, select Forgot your password?, enter your registered email address, and select Reset Password. Follow the instructions sent to your email to create a new password.
If no email address is associated with the Driver profile, contact the Fleet Admin to reset the password from the Fleet Dashboard.
Account temporarily locked or too many failed login attempts
If the account is temporarily locked after too many failed login attempts, wait 10 to 15 minutes or reset the password before trying to sign in again.
Unable to sign in to the Driver App
Restart the mobile device.
Confirm that the device has a stable internet connection.
Check for Driver App updates in the Play Store or App Store.
Try signing in again with the correct username and password.
If the issue continues, send a screenshot or short video of the behavior to support@gomotive.com.
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