Can’t Connect to the Vehicle Gateway

     

    Audience Drivers
    Applies To  Vehicle Gateway 

     

    Introduction

    This article helps you resolve any connectivity issues with the Vehicle Gateway.

     

     

    Cause- Vehicle Gateway connectivity issue 

    • Bluetooth Connectivity

    • Power Saver Mode on Mobile Device

     

    Resolution

    Power Saver Mode

    • Turn off power-saving mode


    Bluetooth Connectivity

    1. Log in to the Motive Driver App and click Logs.

    img_1.png 

    2. Tap Current Vehicle

    Note: In case the Current Vehicle tab is not showing up on the application contact support.

    img_2.png

    3. Tap Leave Current Vehicle.

    img_3.png

    4. Go back to Logs. Tap three lines at the top-left corner. Scroll down to Logout from the Motive Driver App.

    img_4.png

    5. From your mobile Bluetooth settings, unpair/forget the Motive device.

    6. Turn the Mobile Bluetooth off.

    7. Reboot the Mobile device.

    8. Unplug ELD and wait till the lights go off completely. 

    Note: If you have Vehicle Gateway IBB-3.6, read How to perform pinhole/hard reset or reboot on Vehicle Gateway (lbb 3.6)? 

    9. Reconnect the ELD and check the LED lights

    10. Check the color of your right LED light (Solid Red/Blinking Red) while the Driver App is disconnected and the engine is running.

    11. Before logging in back to the Driver App, check your ELD's serial number. If it starts with AABL, then: 

      1. Look for a pinhole next to the USB port on the ELD.
      2. Insert a paperclip/pin in the hole and press for 15 seconds.
      3. The ELD lights start to blink in multiple colors indicating that the device has started to reboot.

    12. Ensure you have installed the latest version of the Motive Driver App.

    img_5.png

    13. Log in again on the Motive Driver App and try connecting to the vehicle.

    14. Tap No Vehicle and Select a Vehicle to connect.

    img_6.png

    15. Turn on Bluetooth.

    16. Search for the Mobile Bluetooth Accessory matching the serial number of the Vehicle Gateway installed.

    17. Pair with Vehicle Gateway.

    18. Try following all the steps with a different mobile device to ensure your device has no issues. 

    19. Try to do a swap test by connecting to any other available Vehicle Gateway. If the swapped Vehicle Gateway gets connected that indicated your previous Vehicle Gateway was not working. 

     

    If you still cannot resolve your issue, contact support.

     

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