Audience | Drivers |
Applies To | Vehicle Gateway |
Introduction
This article helps you resolve any connectivity issues with the Vehicle Gateway.
Cause- Vehicle Gateway connectivity issue
-
Bluetooth Connectivity
-
Power Saver Mode on Mobile Device
Resolution
Power Saver Mode
-
Turn off power-saving mode
Bluetooth Connectivity
1. Log in to the Motive Driver App and click Logs.
2. Tap Current Vehicle.
Note: In case the Current Vehicle tab is not showing up on the application contact support. |
3. Tap Leave Current Vehicle.
4. Go back to Logs. Tap three lines at the top-left corner. Scroll down to Logout from the Motive Driver app.
5. From your mobile settings, unpair/forget the Motive device.
6. Reboot the Mobile device.
7. Unplug ELD and wait for 3 minutes.
8. Reconnect the ELD and check the LED lights
9. Check the color of your right LED light (Solid Red/Blinking Red) while the app is disconnected and the engine is running.
10. Ensure you have installed the latest version of the Motive driver app.
11. Log in again on the Motive driver app and try connecting to the vehicle.
12. Tap No Vehicle and Select a Vehicle to connect.
If you still cannot resolve your issue, reach out to our 24/7 Support at (855) 434-3564 or contact support.