This article helps you resolve any connectivity issues with the Vehicle Gateway.
Cause: Vehicle Gateway connectivity issue
- Bluetooth Connectivity
- Power Saver Mode on Mobile Device
Resolution
Power Saver Mode
- Turn off power-saving mode
Bluetooth Connectivity
1. Log in to the Motive Driver App and click Logs.
2. Tap Current Vehicle.
| Note: In case the Current Vehicle tab is not showing up on the application contact support. |
3. Tap Leave Current Vehicle.
4. Go back to Logs. Tap three lines at the top-left corner. Scroll down to Logout from the Motive Driver App.
5. If you're using iOS, go to the Bluetooth settings and unpair/forget the Motive device.
6. Turn the Mobile Bluetooth off.
7. Reboot the Mobile device.
8. Unplug Vehicle Gateway and wait till the lights go off completely.
| Note: If you have Vehicle Gateway IBB-3.6, read How to perform pinhole/hard reset or reboot on Vehicle Gateway (lbb 3.6)? |
9. Reconnect the Vehicle Gateway and check the LED lights
10. Check the color of your right Vehicle Gateway light (Solid Red/Blinking Red) while the Driver App is disconnected and the engine is running.
11. Before logging in back to the Driver App, check your Vehicle Gateway's serial number. If it starts with AABL, then:
1. Look for a pinhole next to the USB port on the Vehicle Gateway.
2. Insert a paperclip/pin in the hole and press for 15 seconds.
3. The Vehicle Gateway lights start to blink in multiple colors indicating that the device has started to reboot.
12. Ensure you have installed the latest version of the Motive Driver App.
13. Log in again to the Motive Driver App and try connecting to the vehicle.
14. Tap No Vehicle and select a Vehicle to connect.
15. Turn on Bluetooth.
16. If you're using iOS devices, look for the Mobile Bluetooth Accessory that matches the serial number of the Vehicle Gateway installed.
17. Connect with Vehicle Gateway (for iOS devices only).
18. Try following all the steps with a different mobile device to ensure your device has no issues.
19. Try to do a swap test by connecting to any other available Vehicle Gateway. If the swapped Vehicle Gateway gets connected that indicated your previous Vehicle Gateway was not working.
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