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    Can’t Connect to the Vehicle Gateway

    Updated
    Audience Drivers
    Applies To  Vehicle Gateway 

     

    Introduction

    This article helps you resolve any connectivity issues with the Vehicle Gateway.

     

    Cause- Vehicle Gateway connectivity issue 

    • Bluetooth Connectivity

    • Power Saver Mode on Mobile Device

     

    Resolution

    Power Saver Mode

    • Turn off power-saving mode


    Bluetooth Connectivity

    1. Log in to the Motive Driver App and click Logs.

    img_1.png 

    2. Tap Current Vehicle. 

    Note: In case the Current Vehicle tab is not showing up on the application contact support.

    img_2.png

    3. Tap Leave Current Vehicle.

    img_3.png

    4. Go back to Logs. Tap three lines at the top-left corner. Scroll down to Logout from the Motive Driver app.

    img_4.png

    5. From your mobile settings, unpair/forget the Motive device.

    6. Reboot the Mobile device.

    7. Unplug ELD and wait for 3 minutes.

    8. Reconnect the ELD and check the LED lights

    9. Check the color of your right LED light (Solid Red/Blinking Red) while the app is disconnected and the engine is running. 

    10. Ensure you have installed the latest version of the Motive driver app.

    img_5.png

    11. Log in again on the Motive driver app and try connecting to the vehicle.

    12. Tap No Vehicle and Select a Vehicle to connect.

    img_6.png

    If you still cannot resolve your issue, reach out to our 24/7 Support at (855) 434-3564 or contact support.

     

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