How to troubleshoot GPS

    Audience Fleet Managers, Drivers, Fleet Admins
    Applies To GPS

     

    Introduction

    If the GPS isn’t tracking the correct location, it can cause inaccurate data in the Vehicle Gateway and lead to unexpected behavior. This issue can usually be fixed with a few simple troubleshooting steps.

     

    Steps: Troubleshooting GPS

    1. Check the placement of the Vehicle Gateway. It should have a clear view of the sky for accurate GPS tracking.
    2. Ensure nothing is blocking the GPS signal—remove any items that may interfere.
    3. Do not place objects on top of the Vehicle Gateway.
    4. If the issue continues-For LLB 3.55 ca or lower, unplug the Vehicle Gateway from the diagnostic port while the engine is off. For LLB 3.6 ca, perform a pinhole reboot.
    5. If the Vehicle Gateway was unplugged, wait 5 minutes, then plug it back in.

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