| Audience | Fleet Managers, Drivers, Fleet Admins |
| Applies To | GPS |
Introduction
If the GPS isn’t tracking the correct location, it can cause inaccurate data in the Vehicle Gateway and lead to unexpected behavior. This issue can usually be fixed with a few simple troubleshooting steps.
Steps: Troubleshooting GPS
- Check the placement of the Vehicle Gateway. It should have a clear view of the sky for accurate GPS tracking.
- Ensure nothing is blocking the GPS signal—remove any items that may interfere.
- Do not place objects on top of the Vehicle Gateway.
- If the issue continues-For LLB 3.55 ca or lower, unplug the Vehicle Gateway from the diagnostic port while the engine is off. For LLB 3.6 ca, perform a pinhole reboot.
- If the Vehicle Gateway was unplugged, wait 5 minutes, then plug it back in.
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