Driver is unable to change Duty Status

Symptom: Driver is unable to change Duty Status

• Application is stuck on drive.
• Driver is unable to use the Driver App.
• Driver can not change status to On-duty or Off-duty.

Cause

• In-progress (Unbounded) Event.

• Driver App or Vehicle Gateway version is not updated.

• Bluetooth or Vehicle Gateway needs a reboot.

Solution

1. Close the Motive Driver App from recent apps.
2. Click Settings in your phone/tablet.
3. Click Bluetooth (iOS) / Connections (Android) then Bluetooth.
4. Tap on the KT device and tap Forget (Android) / Tap on Forget this Device (iOS).
5. Open the Motive Driver App.
6. Click on the Exit drive mode pop-up (For iOS the prompt will pop up right away / For Android prompt will pop up after a couple of minutes).
7. Click Yes to go back to the Motive App. 

 

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