Motive Card transaction is declined

Audience	Drivers
Applies To	Motive Card

 

Symptoms: Motive Card transaction is declined

• My Motive Card transactions are getting declined. 
• I can’t make fuel purchase transactions using Motive Card. 

 

Cause

• If your Motive Card transaction gets declined, you receive an SMS or a notification in your Driver App indicating the reason. 
• At the top of the Transaction Details screen in the Motive Card Driver Hub, you can locate the reason for your transaction getting declined. 

 

Solution

Motive recommends following any of these solutions in case of a declined Motive Card transaction: 

 

Re-insert Motive Card

Swiping is not supported when a chip reader is available. Please try again by inserting your card into the chip reader.

 

Invalid billing zip code 

Please try again by entering the zip code of your Fleet’s business address. 

 

Inactive Motive Card

Check if your card is currently active in the Motive Card Hub in the Driver App. If your card is frozen, you aren’t allowed to transact. 

 

Select credit when using the Motive Card

The Motive Card should be used as a credit card rather than debit card. 

 

 

Share this with others