Getting Started with AI Omnicam

    Welcome to Motive! We are happy to have you on board. At Motive, multiple resources are available to help you get started and maximize your investment.

    AI Omnicam is the first side/rear camera product with AI-enabled hardware and built-in cellular connectivity. The AI Omnicam provides 360-degree vehicle monitoring while securely attached as a side/rear camera.

    Please read through the steps below to set up your AI Omnicam for success.

    1. Installing AI Omnicam

    Note: When installing a new AI Omnicam device on an existing vehicle, ensure that it has a Vehicle Gateway assigned already. If the VG is not assigned to the vehicle, you won’t be able to select it to install the AI Omnicam. 

    To assign a VG to a vehicle, follow the steps for assigning the vehicle gateway to a vehicle, as given below. If the VG is already assigned, skip this step and read through the installation requirements.

    Adding a Vehicle to the Fleet Dashboard and Assigning a Vehicle Gateway

    1. Log into the Fleet Dashboard and click the Admin icon on the left-hand side of the menu.


    2. Click the Vehicles option in the left-hand side menu.
    3. Click the + Add Vehicle button in the top-right corner.

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    4. The Add Vehicle page displays. Under the General section, add the VIN number, and details like Year, Model, and Make would be filled automatically. Also add the required details such as Fuel Type, License, Odometer, and Inspection form.


    5. Fleet Managers can automatically populate the Year, Make, Model and Fuel Type by decoding VIN and also make the assigned VG to populate the VIN, Year, Make, Model and Fuel Type.

    • To automatically populate the Year, Make, Model and Fuel Type via decoding VIN, enter the VIN and wait till these fields are populated automatically.



    Note: You can also fetch this vehicle information automatically from the assigned VG. To do that, please assign a Vehicle Gateway (see steps below)


    6. After filling in the necessary details, click on + Assign Vehicle Gateway under the Vehicle Gateway Assignment section.


    7. Select the serial number of the intended Vehicle Gateway from the Assign Vehicle Gateway pop-up menu.
    8. Click Assign once selected.


    Note: Each Vehicle Gateway has a unique serial number printed on the bottom of the device under the bar code. Ensure the Vehicle Gateway you choose here is the same as the one installed in your vehicle.



    9. In the Vehicle Camera Assignment section select Side-Left Camera, Side-Right Camera, and Rear Camera from the drop-down menu.
    10. Enter your vehicle details in the Odometer section.


    11. Enter your vehicle's Lifetime Engine Hours with the current date and time.
    12. Choose the Vehicle Gateway Preferences of your choice.


    Note: This option is only for drivers who are required to maintain logs for compliance.


    enable PC Sleeper Berth-how to add a vehicle.png

    13. Select Speed Settings to Trucking Speed Limits.
    14. Tick the Long Idling option.
    15. Click Save.


    Installation Requirements

    What comes in the box?

    • Camera with 5-meter captured cable
    • Front Housing
    • Rear Housing
    • Grommet
    • Metal Plate
    • 4 Locknuts
    • 10 M3 Screws
    • Allen Key
    • 4 M4 Bolts
    • Reset Pin
    • 8 Washers


    • Power Drill
    • Drill Bits
    • Screwdriver
    • Step Drill or 17mm hole saw a bit
    • Wire Stripper
    • Circuit fuse tap or an in-line fuse tap
    • 5Amp fuse for each camera 


    You can install an AI Omnicom through the Fleet App and the Fleet Dashboard as well. Click on the dropdowns below to know the installation steps for the preferred mode:

    1. Installing AI Omnicam Through Fleet App

    While using the Fleet App to install the AI Omnicam, follow these three steps:

    Step 1: Assigning the AI Omnicam


    1. Log in to the Fleet App and tap Devices at the bottom of the screen.

    2. Tap Install AI Omnicam.


    3. Scan the QR Code on the back of the AI Omnicam or the barcode from the AI Omnicam box or Select from the list.


    4. Tap Continue once the serial number is identified.


    5. Select the vehicle in which you are installing the AI Omnicam.



    6. Select the side of the vehicle where you are installing the AI Omnicam.


    7. Once selected, tap Confirm.


    8. Selected AI Omnicam will be assigned to the selected vehicle side. Click Continue to proceed with testing the installation location.



    Step 2: Testing the Installation Location

    1. Once you have assigned the AI Omnicam to the vehicle, decide the mounting location on your vehicle. The surface should be as flat as possible to ensure a robust connection.



    Note: If you decide to use your custom bracket to mount to the AI Omnicam, you choose to do so at your own risk. Motive is not responsible for any damage that occurs while using the custom brackets. Please contact the Motive support team if you have any questions about the AI Omnicam installation.


    2. Test the selected installation spot by tapping on Test the installation location in the Fleet App. 



    3. Power the camera using temporary power using a 12V or 24V red wire and a 5A fuse to check the mounting location field of view and click Next. 


    Note: Only use the red power wire and black ground wire. Make sure NOT to use the blue-wrapped wires for any direct connection.


    For a fuse panel, install a fuse tap or add-a-circuit to create a fused ignition source and then ground to the chassis or any other available ground on the vehicle. Read this article before trimming any wire more than 8 inches.


    Note: 5A fuse will also be needed for permanent installation. 


    3. Wait for the LED to go from blinking white to solid white before clicking Next.


    4. Click Connect to AI Omnicam.


    5. Mobile device will connect to the local WI-FI of the AI Omnicam. Tap Join.


    6. The upper section displays the live camera view. Tapping the lower right corner enlarges the feed. After testing, proceed by tapping Next.


    7. Hold the camera with mount assembly on your selected location with the LED facing upward to check its field of view.


    8. You can adjust the Field Of View by moving the camera around. Ensure you’re getting a clear and desired view. 


    9. Disconnect the temporary power once the installation location is fixed and click Next.



    Step 3: Permanent Installation

    1. Click Get started to proceed with permanent installation.


    2. Attach the metal plate and tap Next.


    3. Route the camera cable through a metal base plate and grommet hole and click Next.

    Note: Only use the provided hardware kit for installation. Use the mount plate slots for the provided M4 bolts and don’t use other slotted holes for installation. Also, ensure that you have access to all M3 screw locations on the metal base plate.


    Note: Split loom tubing can be used to protect the cable further if it is exposed to outside elements.

    4. Power the camera permanently using the 12 V or 24 V red wire and a 5A fuse and wait until the LED turns solid white and then tap Next.


    5. Select the power source.


    Note: If more than 5 meters of cable is needed to connect to vehicle power, it requires an additional wire harness (20AWG is suggested).

    Motive doesn’t provide the additional length wire, fuse taps, and in-line switches. 


    6. Assemble the body mount and click Next.


    7. Ensure the LED of the camera is facing up towards the sky before tightening the screws.

    8. Now, check the field of view (FOV) of your installed camera. You can untighten the side screws to rotate the camera within the mount to adjust its FOV.


    9. Once securely connected, your camera may undergo a software update that is indicated with a white flashing LED. Tap Next.


    10. The LED turns solid white once the camera is updated and is ready to record. The vehicle engine should be turned on to view the LIVE stream of an Omnicam.


    Note: Remove the plastic protective film on the camera once installation is complete.


    11. Installation is complete and the AI Omnicam is installed on the selected vehicle side. Click “Install another AI Omnicam in this vehicle” to install the AI Omnicam on another side of the vehicle. 


    2. Installing AI Omnicam Using Fleet Dashboard.

    1. Log in to the Fleet Dashboard and click the Admin icon at the bottom left corner. 


    2. On the left-hand side menu, click Vehicles from the dropdown menu under the Organization tab.

    3. Click Options in the Action column of your vehicle.

    4. A drop-down menu will appear, so click Edit Vehicle.  

    5. The Edit Vehicle screen displays; scroll down to the Omnicam section. 

    6. Click +Assign to enable the AI Omnicam for each mounted location.

    7. A popup appears with the list of Omnicams; select the Omnicam you want to assign to this mounted location.

    8. Click the Assign button.

    9. Once assigned, click Save at the top right corner.

    2. Troubleshooting Steps

    If you are facing any issues related to AI Omnicam, we have them covered. Here are a few troubleshooting articles to help you through the installation process:

    1. How to Reset Omnicam

    1. Pinhole Reset

    1. Press the reset button for 1 second using the pinhole reset device. The pinhole reset tool is provided by Motive with the AI Omnicam as a part of the body mount SKU. 

    Note: A paperclip can also be used in place of the pinhole reset tool.


    2. If the LED light is solid white, it transitions to fast blinking right after pressing the reset button.

    3. After 5 seconds, the LED light turns off (or remains off if it was already off).

    4. After the next 10 seconds, the LED light turns on and starts blinking slowly. 

    5. The slow blinking continues for up to 1 minute until the LED light turns solid white indicating the AI Omnicam is recording.


    2. Firmware Recovery

    If the AI Omnicam is not operational after the pinhole reset, then a firmware recovery may revive it. Follow these steps to boot into the last firmware version of the AI Omnicam:

    1. Provide power to the camera and wait until the LED light is solid white.

    2. Press the reset button until the LED light turns off and turns back on while blinking slowly. Once it turns on, release the button (it can take up to fifteen seconds).

    3. The camera now boots into the last firmware version.

    4. The LED light keeps blinking slowly and once the camera starts recording, the LED light turns solid white.

    5. The camera now automatically begins to download the most recent targeted firmware version.

    6. Once downloaded, the LED light blinks fast and completes the firmware update, and starts to reboot.

    7. Now, the LED light blinks slowly and stays on to indicate the camera is recording.


    2. AI Omnicam is Not Powering Up


    • My AI Omnicam is not recording
    • I can’t see any LED light on the AI Omnicam
    • I’m unable to record on my AI Omnicam


    • AI Omnicam’s software is not responding
    • AI Omnicam is not getting 12 V or 24 V power supply


    1. Perform the pinhole reset on your AI Omnicam.
    2. If the camera does not start recording after the pinhole reset, check the power supply and ensure the cables are providing 12V or 24V of power.
    Note: If the powered-off LED light still does not transition into a solid white LED light, contact Motive Support. Ensure that you share your camera’s serial number or your vehicle ID with the Motive representative.


    3. Unable to see AI Omnicam Videos



    • I can’t see my AI Omnicam videos on Fleet Dashboard
    • My AI Omnicam videos are not displaying
    • AI Omnicam video screen is showing errors

    With this error, can see any of the following states:  

    1. In Progress

    The AI Omnicam videos are in progress and you can view them soon once they are ready.

    Note: Ensure keeping your engine on to provide a stable power source to your AI Omnicam.



    2. Request Failed

    The video request has failed and you can try requesting again. 


    3. Video Not Available

    This state can occur due to the following two reasons:

    • The camera was powered off at the recording time.
    • The camera has overwritten a new video and the old video is not available.



    3. Frequently Asked Questions

    1. Where should I mount my AI Omnicam?


    • Motive suggests mounting the AI Omnicam at the cowl, door, rear, or cargo of your vehicle. 
    • Choose a flat location to ensure a robust connection with your AI Omnicam. 
    Note: Consult with the Motive Support team if you want to install it somewhere else on your vehicle. 

    1. AI Omnicam installed at the Cowl


    2. AI Omnicam installed at the Door


    3. AI Omnicam installed at the Rear






    What do the different LED light behaviors mean on my AI Omnicam?

    1. LED Light OFF


    No LED light means the Omnicam is powered off due to no external power source attached to it or it’s in low power mode.



    2. LED Light Slowly Flashing/Blinking


    The Omnicam’s slowly flashing/blinking LED light means the camera is booting up or exiting low power mode, and it has not started recording yet.



    3. LED Light Flashing/Blinking Fast


    The AI Omnicam’s fast flashing/blinking LED light indicates the device is about to shut down, or it’s processing a firmware update, or has stopped recording.

    Note: If Omnicam’s LED light flashes/blinks fast for up to 5 minutes, it means the camera is not recording and requires some attention for a pinhole reset.

    4. LED Lights Solid White


    The solid white LED light means the AI Omnicam is powered on and is recording.



    3. What is the use of AI Omnicam’s colored wires?

    The Motive AI Omnicam comes with three types of wires that are differentiated by their colors mentioned below:

    1. Black

    • The thin black wire is called the ground wire, it’s exposed at the end of the thick black cable.
    • If the thick black cable is trimmed more than 8 inches, you can see two unshielded copper wires that must be twisted together to work as one ground wire.


    2. Red

    • The thin red wire is the 12 V / 24 V current wire.
    • If the thin red wire is trimmed more than 8 inches, you can see two red wires that must be twisted together to work as one 12V / 24 V wire.


    3. Blue

    • The blue-wrapped cable consists of two braided wires that should never be exposed or used directly.
    • If this cable is trimmed more than 8 inches, you can see the blue, green, yellow, and orange wires.
    Note: Don’t use the exposed blue, green, yellow, and orange wires for direct connection. The device can short/stop working if any of these wires are exposed.


    4. What is AI Dashcam and AI Omnicam Configurable Storage?

    The Configurable Storage feature helps you configure the storage capacity of the AI Dashcam and AI Omnicam in four different modes. It’s dependent on the device model you use and the mode you select.

    The following table summarizes the recording capacity for AI Omnicam and AI Dashcam models (DC-53/54) and the impact on recording capacity when each mode is enabled.

    Note: Choose the mode that best suits your Fleet’s requirements because the video quality changes depending on the storage capacity of each selected mode.


    Note: Values in the table represent approximate hours available for recording. The storage capacity can only be configured on AI Dashcam and AI Omnicam models (DC-53 / 54) and can increase if in-cab audio recording or driver-facing recording is disabled (DC-54 only).


    Here's a brief overview of AI Omnicam and AI Dashcam configurable storage modes:

    1. High Video Storage

    The Highest Video Storage mode allows access to maximum video storage capacity at 230 hours (200 hours for DC-53 - Road-facing camera and OC-1 Omnicam only).


    2. High Video Quality (default)

    The High Video Storage mode provides an optimal storage capacity of 195 hours, sufficient for most customers (150 hours for DC-53 - Road-facing camera and OC-1 Omnicam only).


    3. Highest Video Quality

    The High Video Quality (Default) mode balances storage capacity and video quality at 100 hours (90 hours for DC-53 - Road-facing camera and OC-1 Omnicam only).


    4. Highest Video Storage

    The Highest Video quality mode offers maximum video quality with 55 hours of storage (45 hours for DC-53 - Road-facing camera and OC-1 Omnicam only).


    5. Can I reassign my AI Omnicam to any other vehicle?

    Yes, the Motive AI Omnicam can be reassigned to any other vehicle once removed from the previous vehicle. To reassign the vehicle, follow these steps: 

    1. Log in to the Fleet Dashboard and click the Admin icon at the bottom left corner.


    2. On the left-hand side menu, click Vehicles from the dropdown menu under the Organization tab.

    3. Click Options in the Action column of your vehicle.

    4. A drop-down menu will appear, so click Edit Vehicle.

    5. The Edit Vehicle screen displays; scroll down to the Omnicam section.

    6. Click on Remove to unassign the vehicle.

    7. Once done, click Save. 

    8. You will be redirected to the Vehicles page. Select a vehicle to which you want to reassign the VG. 

    9. Click Edit vehicle from the dropdown 

    9. Under the Omnicam section, click the Assign button for the Left side, Right side, or Rear. 

    9. Once assigned, click Save at the top right corner.


    Congratulations! You're all set to use AI Omnicam. For more information, click the links in the Related Content section below! 


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